Branch Operations Manager

Hire Resolve; Mpumalanga; On-site; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Salary negotiable

Job summary

Hire Resolve is seeking an experienced Branch Operations Manager for a leading roofing and building materials manufacturer in Nelspruit. The role covers manufacturing operations, production management, dispatch, stock control and sales, with full accountability for the day-to-day branch performance.

You will lead production, logistics and customer relationships, driving efficiency, protecting margins and growing the branch footprint.

Qualifications

• Proven experience in manufacturing, production management, branch management or operations management.
• Strong understanding of manufacturing and production processes.
• Experience managing staff across multiple operational functions.
• Demonstrated ability to improve productivity, control costs and achieve targets.
• Experience in sales, customer relationship management and business development.
• Strong leadership, decision-making and problem-solving skills.
• Good commercial awareness including cost control and budgeting.
• Experience with stock-management systems and operational reporting.
• Strong planning, organizational and time-management skills.
• Ability to work under pressure and meet demanding targets.
• Hands-on, proactive management approach.
• Experience in roofing/building materials industries is advantageous.

Responsibilities

• Oversee daily production activities to achieve targets, quality and efficiency.
• Maximise output and machinery utilisation while minimising downtime and waste.
• Identify bottlenecks, investigate issues and implement corrective actions.
• Coordinate preventative maintenance and ensure equipment is well-maintained.
• Manage dispatch operations to ensure accurate and timely deliveries.
• Coordinate stock availability, loading, transport and stock records.
• Drive sales growth and expand the branch's customer base.
• Build and maintain relationships with customers, contractors and retailers.
• Prepare and follow up on quotations, orders and inquiries; resolve complaints.
• Achieve sales targets while protecting profit margins and branch profitability.
• Manage and motivate branch staff; set performance expectations.
• Monitor attendance, productivity and compliance with procedures.
• Promote teamwork, continuous improvement and performance-driven culture.
• Oversee branch admin, purchasing, reporting and financial controls.
• Monitor expenses, production costs, stock movements and outstanding accounts.
• Ensure health and safety compliance and adherence to policies.

Skills

Manufacturing operations

Production management

Branch management

Operations management

Sales & CRM

Leadership & problem-solving

Cost control & budgeting

Stock management & reporting

Planning & time management

Independent working

Industry knowledge (roofing/building)

Education

Technical/management qualifications

Job description

A leading roofing and building materials manufacturing company is looking for an experienced Branch Operations Manager with strong experience in manufacturing operations, production management, dispatch, stock control and sales to join their team in Nelspruit.

The successful candidate will take full responsibility for the day-to-day management and overall performance of the branch, overseeing production, logistics, sales, staff and financial performance. This is a hands-on leadership role requiring a commercially minded, results-driven individual who can improve operational efficiency, grow sales, control costs and maintain strong customer relationships with minimal supervision.

Responsibilities

• Oversee daily production activities, ensuring production targets, quality standards and operational efficiency are consistently achieved.

• Maximise production output and machinery utilisation while minimising downtime, wastage and product rejects.

• Identify production bottlenecks, investigate operational challenges and implement corrective actions.

• Coordinate preventative maintenance and ensure production equipment is properly maintained.

• Manage dispatch operations, ensuring orders are processed accurately and delivered on time.

• Coordinate stock availability, loading and transport arrangements while maintaining accurate stock records and minimising losses.

• Drive sales growth, identify new business opportunities and expand the branch's customer base.

• Build and maintain strong relationships with customers, contractors, retailers and other business partners.

• Prepare and follow up on quotations, orders and customer enquiries, resolving complaints promptly and professionally.

• Achieve sales targets while protecting profit margins and overall branch profitability.

• Manage, supervise and motivate branch employees, setting clear performance expectations and ensuring accountability.

• Monitor staff attendance, productivity, discipline and compliance with company procedures.

• Identify training needs and promote teamwork, continuous improvement and a performance-driven working environment.

• Oversee branch administration, purchasing coordination, operational reporting and financial controls.

• Monitor operating expenses, production costs, stock movements and outstanding customer accounts.

• Ensure accurate documentation and compliance with health and safety requirements, company policies and applicable legislation.

• Establish and monitor daily, weekly and monthly production and sales targets.

• Provide regular reports to group management on production, sales, dispatch, stock, quality, downtime and financial performance.

• Identify opportunities to reduce costs, improve productivity and increase profitability.

• Take ownership of operational challenges and ensure the branch operates efficiently with minimal intervention from group management.

Requirements

• Proven experience in manufacturing, production management, branch management or operations management.

• Strong understanding of manufacturing and production processes.

• Experience managing staff across multiple operational functions.

• Demonstrated ability to improve productivity, control costs and achieve operational targets.

• Experience in sales, customer relationship management and business development.

• Strong leadership, decision‑making and problem‑solving skills.

• Good commercial awareness, including cost control, budgeting and profitability.

• Experience with stock‑management systems, business systems and operational reporting.

• Strong planning, organisational, communication and time‑management skills.

• Ability to work under pressure, meet demanding targets and operate independently.

• A proactive, hands‑on and accountable approach to management.

• Experience in the roofing, building materials, concrete products or related manufacturing industries will be advantageous.

• Relevant technical or management qualifications will be advantageous.

• Ability to take ownership of overall branch performance, from factory‑floor operations to customer negotiations.

Benefits

• Salary: negotiable.