Branch Manager - Insurance Services

Placements24; East London; Hybrid; ZAR 800,000 - 1,400,000; Full time

Benefits offered by this job

Commission and bonus

Medical and retirement benefits

Professional development

Hybrid work model

Career advancement potential

Generous annual leave

Job summary

Placements24 is seeking an ambitious Branch Manager for our East London, Eastern Cape operations. You will lead the branch, drive sales, manage a team of insurance advisors, and strengthen client relationships while ensuring efficient operations.

This hybrid role balances on-site leadership with remote flexibility in the Eastern Cape region. The ideal candidate has a proven track record in insurance sales and people leadership, with familiarity across life, short-term, and investments products.

Qualifications

• Must hold a qualification in Business Management, Marketing or Insurance.
• RE1/RE5 certifications are advantageous.

Responsibilities

• Drive branch sales targets and strategies to achieve revenue goals.
• Lead and develop a team of insurance advisors and support staff.
• Oversee daily branch operations with emphasis on compliance and efficiency.
• Manage client relationships and settle escalated issues.
• Implement local marketing and business development to grow clients.
• Recruit, train and retain qualified staff.
• Monitor financial performance and report to management.
• Ensure compliance with insurance regulations and standards.

Skills

Insurance sales

Team leadership

Client relationship management

CRM proficiency

Education

Business Management/Marketing/Insurance qualification

Tools

CRM software

Job description

About the Role

Our client, a well-established and growing insurance brokerage, is looking for an ambitious and results-oriented Branch Manager to lead their East London, Eastern Cape office. This role is responsible for the overall performance of the branch, including sales generation, team leadership, client relationship management, and operational efficiency. The ideal candidate will have a strong background in insurance sales and a proven ability to manage and motivate a team. This hybrid position offers the flexibility to manage operations both from the office in East London and remotely, ensuring optimal workflow and client engagement. You will play a key role in expanding our client’s market share in the Eastern Cape region and upholding their reputation for exceptional service and tailored insurance solutions.

Key Responsibilities

• Drive branch sales performance, setting targets and implementing strategies to achieve revenue goals for all insurance products.
• Lead, mentor, and develop a team of insurance advisors and support staff, fostering a positive and productive work environment.
• Oversee daily branch operations, ensuring efficiency, compliance, and adherence to company policies and procedures.
• Manage client relationships, addressing escalated issues and ensuring high levels of customer satisfaction.
• Develop and implement local marketing and business development initiatives to enhance brand visibility and attract new clients.
• Recruit, train, and retain qualified insurance professionals.
• Monitor branch financial performance and submit regular reports to senior management.
• Ensure compliance with all relevant insurance regulations and industry standards.

Requirements

• A relevant qualification in Business Management, Marketing, or Insurance, along with relevant industry certifications (e.g., RE1, RE5).
• Minimum of 5 years of experience in insurance sales and/or management, with a proven track record of success.
• Demonstrated leadership and team management skills.
• Strong understanding of various insurance products (e.g., life, short-term, investments).
• Excellent sales, negotiation, and client relationship management abilities.
• Proficiency in CRM systems and standard office applications.
• Ability to work effectively in a hybrid model, balancing office and remote responsibilities in East London.
• Knowledge of the Eastern Cape market and its unique opportunities is an advantage.

Benefits

• Competitive base salary plus attractive commission and bonus structure based on branch performance.
• Comprehensive medical and retirement benefits package.
• Opportunities for professional development and leadership training.
• Hybrid work model offering flexibility and work-life balance.
• A supportive and dynamic work environment within a growing company.
• Potential for career advancement to regional or national management roles.
• Generous annual leave and other employee perks.
• Opportunity to build and shape a successful branch presence.