Branch Manager

Standardbankgroup; Cape Town; On-site; ZAR 1,000,000 - 1,800,000; Full time

Job summary

Standardbankgroup is seeking a senior manager to effectively lead IAM branch operations, oversee people and processes, and drive profitability while cultivating a client-focused, high-performance culture.

The role emphasizes recruitment and retention of Broker Consultants, ensuring adviser execution aligns with objectives and regulatory standards (FSCA, TCF).

Qualifications

• Strong understanding of regulatory compliance, risk management and client service principles (TCF) in financial services.
• Proven experience in managing operational budgets and achieving financial targets.

Responsibilities

• Lead and manage IAM branch operations and resources (people, process, systems).
• Drive recruitment, retention, and management of diverse Broker Consultants.
• Ensure alignment of adviser execution with company objectives and regulatory requirements.

Skills

Sales

Sales & Distribution

Regulatory compliance

Risk management

Client service

Leadership

Education

First Degree

Business Commerce

Finance and Accounting

Marketing

Job description

To effectively lead and manage IAM branch operations and resources (people, process, systems) to achieve sustainable profitability and foster a client-focused, high-performance culture.

Drive business growth through effective recruitment, retention, and comprehensive management of diverse Broker Consultant.

Ensure alignment of company objectives with adviser execution, ensuring strict regulatory compliance (FSCA) and Treating Customers Fairly (TCF).

Type of Qualification: First Degree

Field of Study: Business Commerce, Finance and Accounting, Marketing

Licenses & Certifications: FAIS Representative

Experience Required

• Sales


• Sales & Distribution


• 1-2 years


• Strong understanding of regulatory compliance, risk management, and client service principles (e.g., TCF) within the financial services industry. Proven experience in managing operational budgets and achieving financial targets.


• 5-7 years


• 7-10 years of progressive experience within the insurance, financial services, or asset management sectors. This includes at least 3-5 years at a management level, overseeing teams or significant operational areas. Proven track record in sales and distribution management, with demonstrated experience in financial adviser recruitment, retention, and development.


• Demonstrated ability to lead and manage diverse teams, including independent contractors.

Behavioural Competencies:

• Adopting Practical Approaches


• Challenging Ideas


• Checking Things


• Developing Expertise


• Directing People


• Empowering Individuals


• Making Decisions


• Producing Output


• Seizing Opportunities


• Taking Action


• Team Working


• Upholding Standards

Technical Competencies:

• Claims Knowledge and Management


• Client Acceptance & Review


• Compliance


• Customer Value and Insights Management


• Financial Acumen


• Financial Management (Financial)


• Innovation Strategy and Portfolio Management


• Insurance Principles


• Insurance Products & Services


• Meeting Logistics


• Office Logistics


• Product Innovation Lifecycle Management


• Quality Management


• Risk Management


• Root Cause Analysis


• Underwriting Management


• Underwriting Process


• Workspace ManagementWritten Communication