Branch Growth & Client Relations Lead

Old Mutual Limited; Durban; On-site; ZAR 350,000 - 520,000; Full time

Job summary

Old Mutual Limited in Durban seeks a Senior Sales Manager to lead a team of advisors, develop client relationships, and drive revenue growth. You will manage customer accounts, present propositions, and identify new opportunities while ensuring strong service delivery and operational efficiency.

The role emphasizes relationship management, strategic planning, and cross-functional collaboration to meet business targets and customer needs within the financial services sector.

Qualifications

• Degree (NQF Level 7) as listed; equivalent qualifications acceptable.
• Sales or relationship-management experience within financial services.
• Ability to manage a team and drive customer-focused outcomes.
• Familiarity with financial products and services.

Responsibilities

• Lead a small to medium team of advisors to develop and maintain client relationships.
• Develop and implement a relationship management plan for existing accounts.
• Identify and build relationships with decision-makers and influencers.
• Present customer propositions with clear rationale and terms.
• Identify potential customers via referrals, events, and campaigns.
• Monitor performance, allocate work and drive timely outcomes.
• Provide operational support and supervise transactional functions.
• Promote customer focus and collaborate internally.
• Deliver support for key accounts and respond to inquiries.
• Develop and execute customer contact plans for product launches.

Skills

Building Trust

Change Management

Client Needs Assessments

Commercial Acumen

Consultative Selling

Customer-Focused

Customer Service

Customer Understanding

Direct Selling

Executing Plans

Identifying Customer Needs

Identifying Sales Opportunities

Sales Software

Strengthening Customer Relationships

Upselling

Education

NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

Job description

Old Mutual Limited in Durban seeks a Senior Sales Manager to lead a team of advisors, develop client relationships, and drive revenue growth. You will manage customer accounts, present propositions, and identify new opportunities while ensuring strong service delivery and operational efficiency.

The role emphasizes relationship management, strategic planning, and cross-functional collaboration to meet business targets and customer needs within the financial services sector.