Branch & Digital Banking Advisor

FirstRand Bank; Vryburg; On-site; ZAR 180,000 - 320,000; Full time

Job summary

FirstRand Bank in South Africa seeks a Universal Advisor to deliver compliant sales and service solutions to walk-in and existing customers within a high-volume branch. You will promote digital and self-service channels while upholding FAIS, FICA, and TCF principles and maintaining accurate customer records.

As part of the POP team, you will adapt to changing customer and business needs, stay ethical and professional, and focus on delivering exceptional customer experiences in a branch

Qualifications

• Strong understanding of FAIS, TCF principles, and regulatory compliance.
• Proven ability to meet sales, service, and customer experience targets.
• Must not be an unrehabilitated insolvent.

Responsibilities

• Deliver compliant sales and service solutions to walk-in and existing customers in a high-volume branch.
• Promote digital and self-service channels to customers.
• Maintain accurate customer records and ensure FAIS, FICA, TCF and governance compliance.

Skills

Customer service excellence

Commercial awareness

Ethical mindset

Communication

Adaptability

Needs-based selling

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking / related fields

Job description

FirstRand Bank in South Africa seeks a Universal Advisor to deliver compliant sales and service solutions to walk-in and existing customers within a high-volume branch. You will promote digital and self-service channels while upholding FAIS, FICA, and TCF principles and maintaining accurate customer records.

As part of the POP team, you will adapt to changing customer and business needs, stay ethical and professional, and focus on delivering exceptional customer experiences in a branch