Banking Solutions Advisor — In-Branch & Digital Help

FirstRand Bank; Johannesburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

FirstRand Bank is seeking a Universal Advisor to deliver compliant sales and service solutions to walk-in and existing customers in a high-volume branch environment. You will proactively identify customer needs and promote banking solutions while guiding customers to digital self-service channels.

The role emphasizes FAIS and FICA compliance, Treating Customers Fairly, and governance, with opportunities to build customer relationships and contribute to team success in a dynamic POP environment.

Qualifications

• FAIS, TCF principles knowledge and regulatory compliance.
• Ability to meet sales, service, and customer experience targets.
• Must not be an unrehabilitated insolvent.

Responsibilities

• Deliver compliant sales and service solutions to walk-in and existing customers.
• Promote digital and self-service channels to customers.
• Maintain accurate customer records and ensure governance compliance.

Skills

Customer service

Needs-based selling

Communication skills

Education

Grade 12 / NQF 4

NQF Level 5 Banking/Business Admin (FAIS)

Job description

FirstRand Bank is seeking a Universal Advisor to deliver compliant sales and service solutions to walk-in and existing customers in a high-volume branch environment. You will proactively identify customer needs and promote banking solutions while guiding customers to digital self-service channels.

The role emphasizes FAIS and FICA compliance, Treating Customers Fairly, and governance, with opportunities to build customer relationships and contribute to team success in a dynamic POP environment.