Branch Delivery Sales & Service Leader: Lead & Grow

Wesbank; Pretoria; On-site; ZAR 558,000 - 668,000; Full time

Job summary

Wesbank in Pretoria is seeking a Branch Delivery Sales and Service Team Leader to lead and coach the sales and service team, ensuring targets are met while maintaining strict compliance and exceptional customer experiences.

The role emphasizes driving sales across product initiatives, delivering accurate product knowledge, and growing the active customer base within the branch. Strong leadership and data-driven decision-making are essential to succeed.

Qualifications

• Minimum Grade 12 / NQF4, with preferred NQF5 Banking or Business Management qualification.
• 1–3 years in sales/management or supervisory role.
• Strong leadership, coaching, and performance management skills.
• Solid understanding of compliance, risk, and governance in financial services.

Responsibilities

• Lead and support branch sales and service teams to meet and exceed targets.
• Drive product and campaign initiatives to grow revenue and profitability.
• Ensure exceptional customer experiences and service standards.
• Provide regular reporting on service delivery, targets, and SLAs.
• Coach and develop team members, manage performance and succession planning.

Skills

Leadership

Sales

Customer service

Data analysis

Communication

Coaching

Education

Grade 12 / NQF Level 4

NQF Level 5 Banking/Business mgmt

Job description

Wesbank in Pretoria is seeking a Branch Delivery Sales and Service Team Leader to lead and coach the sales and service team, ensuring targets are met while maintaining strict compliance and exceptional customer experiences.

The role emphasizes driving sales across product initiatives, delivering accurate product knowledge, and growing the active customer base within the branch. Strong leadership and data-driven decision-making are essential to succeed.