Branch Delivery Support Advisor: Grow Sales & Clients

FirstRand Bank Limited; Stanger / KwaDukuza; On-site; ZAR 240,000 - 360,000; Full time

Job summary

FirstRand Bank Limited is seeking a Branch Delivery Support Advisor to drive sales and deliver exceptional customer service in a high-volume branch setting in KwaZulu-Natal. The role focuses on understanding client financial needs, offering suitable solutions, and maintaining ongoing relationships in line with FAIS, FICA and TCF guidelines.

You will engage with clients, maximize cross-sell opportunities, and ensure timely reporting and data entry in the CRM system.

Qualifications

• Strong client focus and ability to grow the customer base.
• Proven track record in meeting sales, service, and compliance targets.
• Solid understanding of FAIS, TCF and compliant advisory practices.

Responsibilities

• Drive sales performance and achieve individual targets in the assigned area.
• Build and sustain strong customer relationships through excellent service.
• Capture qualified leads and maintain CRM with daily updates.
• Provide compliant, professional financial advice in a high-volume branch setting.

Skills

Client focus

Sales targets

Communication

Interpersonal skills

FAIS/TCF understanding

Education

Grade 12 / NQF 4

NQF5 Banking/Business Admin cert (FAIS)

Tools

CRM system

Job description

FirstRand Bank Limited is seeking a Branch Delivery Support Advisor to drive sales and deliver exceptional customer service in a high-volume branch setting in KwaZulu-Natal. The role focuses on understanding client financial needs, offering suitable solutions, and maintaining ongoing relationships in line with FAIS, FICA and TCF guidelines.

You will engage with clients, maximize cross-sell opportunities, and ensure timely reporting and data entry in the CRM system.