Branch Coordinator

Amrod; Gqeberha; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Amrod is seeking a Branch Coordinator in Port Elizabeth to oversee daily branch operations, ensure compliance, and support customer service as the operational backbone of the branch.

The role requires a client-facing background, attention to showroom standards, data reporting, and strong communication skills to enhance customer experience.

Qualifications

• 2+ years in a client-facing role within customer service or retail.
• Grade 12 or equivalent required; tertiary qualification advantageous.
• Proficient in Microsoft Office; strong communication and interpersonal skills.

Responsibilities

• Maintain showroom cleanliness, organization, and visual presentation per SOPs.
• Capture and report weekly/monthly showroom statistics.
• Relay client feedback to management and suggest improvements.
• Complete all administrative tasks accurately and by deadlines.
• Coordinate receiving, shelving, dispatch and return of stock as per SOPs.
• Maintain housekeeping standards in all areas.
• Provide professional, welcoming assistance in person, phone, and online.
• Offer accurate product information and training when required.

Skills

Customer service

Communication

Interpersonal skills

Time management

Problem solving

Adaptability

Proactive

Education

Grade 12

National Diploma/Certificate in Customer Service/Business/Marketing

Tools

Microsoft Office

Job description

Branch Coordinator
Amrod
2026/10/23 Port Elizabeth

Job Reference Number: 01-2026
Department: Port Elizabeth
Business Unit:
Industry: Manufacturing
Job Type: Permanent
Positions Available: 1
Salary: Market Related To ensure effective and smooth operation of the branch, overseeing daily operations, ensure compliance, support customer service acting as the operational backbone of the branch.

Job Description

Job Purpose

To ensure effective and smooth operation of the branch, overseeing daily operations, ensure compliance, support customer service acting as the operational backbone of the branch.

Key Performance Areas

• Maintain the showroom to the highest stands of cleanliness, organization, and visual presentation, following merchandising standard operating procedures.
• Capture and report relevant data weekly and monthly, such as showroom walk-in statistics.
• Gather and relay client feedback to management, proactively suggesting improvements to enhance the client experience.
• Complete all required administrative tasks accurately and within set deadlines.
• Coordinate and support the receiving, shelving, dispatch, and return of stock in line with SOPs.
• Maintain good housekeeping standards in all areas.
• Deliver professional, welcoming and friendly assistance to clients in person, telephonically and online.
• Provide clients with accurate product and service information, along with guidance and training where required.

Job Requirements

Minimum Skills and Knowledge Required

• Grade 12 or equivalent.
• National Diploma, Certificate in Customer Service, Business or Marketing (Advantageous).
• At least 2 years' experience in a client facing role within customer service or retail environment.
• Proficiency in Microsoft Office.
• Excellent interpersonal, communication, telephone and customer liaison skills.

Competencies

• Interpersonal and communication skills
• Proactive
• Problem Solving
• Adaptability
• Problem solving
• Time Management
• Customer Centric