Branch Advisor FAIS: Customer-Focused Financial Solutions

Fnbnamibia; Ventersdorp Local Municipality; On-site; ZAR 508,000 - 687,000; Full time

Job summary

FNB is hiring a Branch Advisor to provide compliant, professional financial advice and to serve both new and existing clients within a high-volume branch. You will understand client needs, offer suitable product solutions, and manage relationships to ensure ongoing service quality.

The role emphasizes FAIS and TCF compliance, accurate record-keeping, and a customer-first approach while driving service and sales targets in a dynamic environment.

Qualifications

• NQF Level 5 FAIS-recognised certificate required.

Responsibilities

• Provide compliant, professional financial advice in a high-volume branch.
• Build and manage long-term client relationships to support retention and growth.
• Educate customers to the correct Banking platform aligned with their needs.
• Maintain accurate client records and documentation in line with policy.

Skills

FAIS knowledge

TCF knowledge

Client-focused

Sales targets

Communication skills

Education

NQF Level 5 FAIS-recognised certificate

Job description

FNB is hiring a Branch Advisor to provide compliant, professional financial advice and to serve both new and existing clients within a high-volume branch. You will understand client needs, offer suitable product solutions, and manage relationships to ensure ongoing service quality.

The role emphasizes FAIS and TCF compliance, accurate record-keeping, and a customer-first approach while driving service and sales targets in a dynamic environment.