Branch Advisor FAIS: Customer-Centric Banking

RMB Nigeria Limited; Aliwal North; On-site; ZAR 559,000 - 669,000; Full time

Benefits offered by this job

Employment Equity program

Disability disclosure encouraged

Job summary

FNB is seeking a Branch Advisor in Aliwal North to provide compliant financial advice to walk-in and existing clients in a high-volume branch. You will assess client needs, offer suitable banking solutions, and manage relationships with a focus on service quality and regulatory compliance.

The role emphasizes FAIS, TCF adherence, ethical conduct, and ongoing client relationship management, contributing to branch sales targets and sustainable customer growth in a dynamic market.

Qualifications

• Minimum qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS.
• 1–3 years of experience in customer-facing environments within financial services.
• Strong FAIS, TCF, and client-centric advice understanding.
• Proven ability to meet sales, service, and compliance targets.

Responsibilities

• Provide compliant, professional financial advice in a high-volume branch environment.
• Walk-in and existing clients to understand needs and offer appropriate product solutions.
• Maintain accurate and complete client records and documentation.
• Achieve individual and branch sales and service targets while upholding ethics and compliance.

Skills

Customer service

Sales skills

Communication

Education

NQF Level 5 Certificate in Banking/related field

Job description

FNB is seeking a Branch Advisor in Aliwal North to provide compliant financial advice to walk-in and existing clients in a high-volume branch. You will assess client needs, offer suitable banking solutions, and manage relationships with a focus on service quality and regulatory compliance.

The role emphasizes FAIS, TCF adherence, ethical conduct, and ongoing client relationship management, contributing to branch sales targets and sustainable customer growth in a dynamic market.