Branch Advisor (FAIS) — Build Trusted Client Relationships

Fnbnamibia; uMnambithi; On-site; ZAR 536,000 - 670,000; Full time

Job summary

FNB is hiring a Branch Advisor in Ladysmith to provide compliant financial advice and walk-in client service in a busy POP branch. You will educate customers on banking channels and ensure accurate documentation while meeting sales and service targets.

Ideal candidates have 1–3 years in customer-facing financial services, strong FAIS knowledge, and excellent communication with a client-centric approach.

Qualifications

• FAIS and TCF compliant advisory principles.
• 1–3 years of client-facing experience in financial services.
• Strong client-centric advice, sales, service and compliance mindset.

Responsibilities

• Build and maintain long-term client relationships to support retention and growth.
• Provide compliant, professional financial advice in a high-volume branch setting.
• Educate customers to the correct banking channels and ensure accurate client records.

Skills

Customer service

FAIS knowledge

TCF knowledge

Communication

Sales targets

Education

NQF Level 5 Certificate in Banking

NQF Level 5 Certificate in Business Administration

NQF Level 5 Certificate in Customer Service

Job description

FNB is hiring a Branch Advisor in Ladysmith to provide compliant financial advice and walk-in client service in a busy POP branch. You will educate customers on banking channels and ensure accurate documentation while meeting sales and service targets.

Ideal candidates have 1–3 years in customer-facing financial services, strong FAIS knowledge, and excellent communication with a client-centric approach.