Branch Advisor FAIS: Client Solutions

FirstRand Limited; Soweto; On-site; ZAR 543,000 - 651,000; Full time

Job summary

FNB Points of Presence in Soweto is hiring a Branch Advisor to deliver compliant, professional financial guidance in a busy branch. You will assist customers with transactions, educate on eChannels and Self Service, and nurture ongoing client relationships.

The role requires FAIS/FICA knowledge, 1–3 years in client-facing financial services, strong communication and persuasive selling skills, and a drive to meet sales and service targets while maintaining accurate client records.

Qualifications

• Minimum Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related FAIS-recognised field.
• 1–3 years of experience in customer-facing environments, service delivery, or client support within financial services.
• Strong understanding of FAIS, TCF, and client-centric advice principles.

Responsibilities

• Provide compliant, professional financial advice in a high-volume branch environment.
• Build and manage long-term client relationships to support retention and growth.
• Achieve individual and branch sales and service targets while maintaining records.
• Educate customers on the correct Banking platform and channel options.

Skills

Customer service

Strong communication

Persuasive selling

Sales targets

Ethical/Compliance

Education

NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related FAIS-recognized

Job description

FNB Points of Presence in Soweto is hiring a Branch Advisor to deliver compliant, professional financial guidance in a busy branch. You will assist customers with transactions, educate on eChannels and Self Service, and nurture ongoing client relationships.

The role requires FAIS/FICA knowledge, 1–3 years in client-facing financial services, strong communication and persuasive selling skills, and a drive to meet sales and service targets while maintaining accurate client records.