Branch Advisor FAIS: Build Trusted Client Relationships

Fnbnamibia; Randburg; Presencial; ZAR 180.000 - 250.000; Jornada completa

Descripción de la vacante

FNB Points of Presence in Randburg is hiring a Branch Advisor to deliver compliant financial advice and high-volume service in a busy branch.

You will build lasting client relationships, educate customers on channels, maintain records, meet sales and service targets, and stay compliant with FAIS, FICA, and TCF.

If you are client-focused with strong communication and problem-solving skills, join us to contribute to sustainable performance and local market impact.

Formación

• Minimum qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related FAIS-recognised field.
• 1–3 years of experience in customer-facing environments, service delivery, or client support within financial services.
• Strong understanding of FAIS, TCF, and client-centric advice principles.
• Proven ability to meet sales, service, and compliance targets.

Responsabilidades

• Build and manage long-term client relationships to support retention and growth.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and provide appropriate financial advice and solutions aligned to client financial goals and in accordance with FAIS requirements.
• Maintain accurate and complete client records and documentation.
• Achieve individual and branch sales and service targets.
• Conduct yourself in an ethical manner and take accountability for your performance.

Conocimientos

FAIS knowledge

TCF awareness

Customer service

Sales targets

Communication

Problem solving

Teamwork

Attention to detail

Adaptability

Educación

NQF Level 5 Certificate

Descripción del empleo

FNB Points of Presence in Randburg is hiring a Branch Advisor to deliver compliant financial advice and high-volume service in a busy branch.

You will build lasting client relationships, educate customers on channels, maintain records, meet sales and service targets, and stay compliant with FAIS, FICA, and TCF.

If you are client-focused with strong communication and problem-solving skills, join us to contribute to sustainable performance and local market impact.