BPO Sales Advisor (Insurance)

Sigma Connected Group; Cape Town; On-site; ZAR 100,000 - 167,000; Full time

Benefits offered by this job

Medical Insurance

Shuttle services

Career development

Awards programs

EAP & mental health support

Job summary

Sigma Connected Group in Cape Town is seeking an Insurance Specialist to handle inbound and outbound calls, support back-office tasks, and provide excellent customer service. The role requires at least 1 year of sales/upsell experience in a BPO setting, with advantageous exposure to the insurance sector.

You must reside within 30km of the workplace and possess a clear record and strong communication skills.

Qualifications

• Minimum 1 year of Sales/Upselling experience in a BPO environment.
• Experience in the Insurance industry is highly advantageous.
• Must reside within 30km radius of the workplace.
• Clear credit and criminal record.
• Excellent articulation and communication skills.
• Must have target-driven and performance-focused.

Responsibilities

• Handle inbound and outbound calls in a professional, courteous and friendly manner.
• Respond to all incoming and outbound calls according to campaign guidelines, scripts and systems.
• Assist with back-office pieces and general enquiries as part of daily duties.

Skills

Sales/Upselling experience

Excellent articulation and

Communication skills

Target-driven

Willingness to learn

Education

Grade 12

Job description

As our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as a Insurance Specialist. Before delving into the details of this role, let us explain why joining us at Sigma is a fantastic opportunity.

Who are the Sigma Family?

Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.

What being a part of the Sigma Family means for you!

• Career development and opportunities to apply for internal promotions following your probationary period.
• Monthly, Quarterly and Annual awards with marvelous prizes.
• Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.
• Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.
• Medical Insurance - Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you.
• Transportation Benefits - Accommodate making your traveling journey to work easier with the amazing shuttle services that we offer our employees.
• Join communities and collaborate with your colleagues on our internal Social Media platform.
• The opportunity to be a part of an equal, diverse, and inclusive workplace - all amazing people are welcome in the Sigma Family.

What Your Day-to-Day will Look Like

You’ll be working from offices based in Southern Suburbs, Cape Town. This campaign deals with inbound & outbound collections as well as various back-office pieces and general enquiries. Alongside, the successful applicant will be required to respond to all incoming and outbound calls in a professional, courteous, and friendly manner using the relevant campaign guidelines, scripts and systems.

Requirements

• Minimum 1 year of Sales/Upselling experience in a BPO environment
• Experience in the Insurance industry is highly advantageous
• Must have Grade 12 (Passed Matric)
• Must reside within a 30km radius of the workplace
• Clear credit and criminal record
• Excellent articulation and communication skills
• Must have target-driven and performance-focused

With frequent calls, the pace is quick, ensuring a dynamic day assisting numerous people daily. You will work towards team goals and have a comfortable office setup at home, virtually connected with your team during shifts.

Full training and ongoing coaching are provided throughout your career. While prior knowledge is not expected, you will need to have a willingness to learn and a drive to excel. If you possess these qualities, you are going to thrive here!

What Amazing People Will Bring to the Role

You are someone who is dedicated to providing outstanding customer service. Your commitment to your role shines through as you genuinely enjoy assisting people with their concerns, possessing excellent listening, communication, and empathy skills. Confidently, you engage with individuals to address customer inquiries and conflicts. Adapting to change comes naturally to you, comfortable both in independent work and team settings. Striving towards KPIs, you welcome feedback and maintain a positive outlook. You excel under pressure, diligently tracking your targets in a fast-paced work environment.

Simple and Straight Forward Recruitment.

We believe in a straightforward approach and don't believe in unnecessary hurdles for candidates.

Supporting our future people.

If you need any assistance or adjustments at any point during recruitment, feel free to let us know.