Collections Advisor | BPO

Sigma Connected Group; Cape Town; On-site; ZAR 134,000 - 201,000; Full time

Benefits offered by this job

Medical Insurance

Shuttle services

Awards program

Employee Assistance Program

Mental Health Support

Team collaboration platforms

Job summary

Sigma Connected Group in Cape Town seeks a Collections Advisor to handle inbound and outbound calls, resolving financial queries with empathy and accuracy. The role includes back-office support and adherence to campaign guidelines, with a focus on customer service excellence.

You will receive full training and ongoing coaching, work from the Southern Suburbs offices, and contribute to team targets in a dynamic environment.

Qualifications

• 1 year of collections, financial services or call centre experience (UK market).
• Matric certificate (or equivalent) is required.
• Excellent verbal and written communication skills, with clear information delivery.

Responsibilities

• Handle inbound and outbound collections calls in a professional manner.
• Support back-office tasks and respond to general enquiries as per guidelines.
• Work towards team KPIs and maintain accurate records of interactions.

Skills

Customer service

Communication

Empathy

Conflict resolution

Active listening

Education

Matric/Grade 12

Tools

CRM software

Job description

What being part of the Sigma Family means for you

As our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Collections Advisors. Before delving into the details of this role, let us explain why joining us at Sigma is a fantastic opportunity.

Who are the Sigma Family?

At Sigma, we stand out and were acknowledged in May 2023 by the Sunday Times as one of the Best Places to Work - voted by our people.

Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.

What being a part of the Sigma Family means for you!

• Career development and opportunities to apply for internal promotions following your probationary period.
• Monthly, Quarterly and Annual awards with marvelous prizes.
• Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.
• Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.
• Medical Insurance – Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you.
• Transportation Benefits – Accommodate making your traveling journey to work easier with the amazing shuttle services that we offer our employees.
• Join communities and collaborate with your colleagues on our internal Social Media platform.
• The opportunity to be a part of an equal, diverse, and inclusive workplace – all amazing people are welcome in the Sigma Family.

A bit more about the Opportunity...

What Your Day-to-Day will Look Like:

You’ll be working from offices based in Southern Suburbs, Cape Town. This campaign deals with inbound & outbound collections as well as various back-office pieces and general enquiries. Alongside, the successful applicant will be required to respond to all incoming and outbound calls in a professional, courteous, and friendly manner using the relevant campaign guidelines, scripts and systems.

With frequent calls, the pace is quick, ensuring a dynamic day assisting numerous people daily. You will work towards team goals and have a comfortable office setup at home, virtually connected with your team during shifts.

Full training and ongoing coaching are provided throughout your career. While prior knowledge is not expected, you will need to have a willingness to learn and a drive to excel. If you possess these qualities, you are going to thrive here!

What amazing People will bring to the role

What Amazing People Will Bring to the Role:

You are someone who is dedicated to providing outstanding customer service. Your commitment to your role shines through as you genuinely enjoy assisting people with their concerns, possessing excellent listening, communication, and empathy skills. Confidently, you engage with individuals to address customer inquiries and conflicts. Adapting to change comes naturally to you, comfortable both in independent work and team settings. Striving towards KPIs, you welcome feedback and maintain a positive outlook. You excel under pressure, diligently tracking your targets in a fast-paced work environment.

Requirements:

• 1-year previous experience in collections, financial services, or call Centre roles within the UK market.
• A Matriculation certificate (or equivalent qualification) is required.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively to diverse audiences.
• Strong interpersonal skills, including empathy, active listening, and conflict resolution abilities, essential for engaging with customers experiencing financial difficulties.

Simple and Straight Forward Recruitment.

We believe in a straightforward approach and don't believe in unnecessary hurdles for candidates.

Supporting our future people.

If you need any assistance or adjustments at any point during recruitment, feel free to let us know.