Customer Service Representative

Sigma Connected Group; Wes-Kaap; Hybrid; ZAR 112,000 - 167,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

Mental Health First Aiders

Medical Insurance

Funeral cover

Group life cover

Shuttle services

Internal social media platform

Job summary

Sigma Connected Group is seeking Customer Service Advisors for inbound/outbound collections, general enquiries, and back-office tasks from offices in the Southern Suburbs, Cape Town. You will respond to calls professionally, following scripts and guidelines, while balancing a dynamic workload and collaborating with your team.

Full training and ongoing coaching are provided. A drive to excel, strong English communication, and resilience in a fast-paced environment are essential for success in

Qualifications

• Minimum of 1 year customer service experience in a UK-based BPO environment.
• Experience in an insurance-related customer service role would be advantageous.
• Excellent command of the English language with clear and articulate communication skills.
• Matric certificate required (proof must be provided).
• Must reside within a 30km radius of the Southern Suburbs.

Responsibilities

• Handle inbound and outbound calls and general enquiries following campaign guidelines and scripts.
• Respond to customers in a professional, courteous manner with a fast pace to meet team KPIs.
• Engage with customers to address inquiries and resolve conflicts; support back-office tasks as needed.
• Work towards team goals with a dynamic home-office setup and virtual team connectivity.
• Receive full training and ongoing coaching throughout your career.

Skills

Listening skills

Communication skills

Empathy

Resilience

Digital literacy

Education

Matric certificate

Job description

What being part of the Sigma Family means for you

As our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Customer Service Advisors. Before delving into the details of this role, let us explain why joining us at Sigma is a fantastic opportunity.

Who are the Sigma Family?

At Sigma our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.

What being a part of the Sigma Family means for you!

Career development and opportunities to apply for internal promotions following your probationary period.

Monthly, Quarterly and Annual awards with marvelous prizes.

Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

Medical Insurance – Covers doctor visits, optometrist appointments and dental assistance which are available at a minimal monthly contribution. Our funeral cover, group life cover is free from the Sigma Family to you.

Transportation Benefits – Accommodate making your traveling journey to work easier with the amazing shuttle services that we offer our employees.

Join communities and collaborate with your colleagues on our internal Social Media platform.

The opportunity to be a part of an equal, diverse, and inclusive workplace – all amazing people are welcome in the Sigma Family.

A bit more about the Opportunity...

What Your Day-to-Day will Look Like:

You’ll be working from offices based in Southern Suburbs, Cape Town. This campaign deals with inbound & outbound collections/customer service as well as various back-office pieces and general enquiries. Alongside, the successful applicant will be required to respond to all incoming and outbound calls in a professional, courteous, and friendly manner using the relevant campaign guidelines, scripts and systems.

With frequent calls, the pace is quick, ensuring a dynamic day assisting numerous people daily. You will work towards team goals and have a comfortable office setup at home, virtually connected with your team during shifts.

Full training and ongoing coaching are provided throughout your career. While prior knowledge is not expected, you will need to have a willingness to learn and a drive to excel. If you possess these qualities, you are going to thrive here!

What amazing People will bring to the role

What Amazing People Will Bring to the Role:

You are someone who is dedicated to providing outstanding customer service. Your commitment to your role shines through as you genuinely enjoy assisting people with their concerns, possessing excellent listening, communication, and empathy skills. Confidently, you engage with individuals to address customer inquiries and conflicts. Adapting to change comes naturally to you, comfortable both in independent work and team settings. Striving towards KPIs, you welcome feedback and maintain a positive outlook. You excel under pressure, diligently tracking your targets in a fast-paced work environment.

Role Requirements:

• Minimum of 1 year customer service experience in a UK-based BPO environment

• Experience in an insurance-related customer service role would be advantageous

• Excellent command of the English language with clear and articulate communication skills

• Matric certificate required (proof must be provided)

• Ability to work well under pressure and manage high-stress situations effectively

• Computer literate with proficiency in basic digital tools and systems

• Must reside within a 30km radius of the Southern Suburbs