Experienced Collections Advisor

Sigma Connected Group; Cape Town; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Medical Insurance

Funeral cover

Group life cover

Transport shuttle services

Employee assistance program

Job summary

Sigma Connected Group is hiring Customer Service Advisors in Cape Town to handle inbound and outbound collections, back-office tasks, and general enquiries. You will be guided by campaign guidelines and scripts, delivering professional service while adapting to a fast-paced environment.

You will receive full training and ongoing coaching, with opportunities for promotion. The role requires a Grade 12, 1+ year collections experience, and a willingness to work rotational shifts including weekends

Qualifications

• Grade 12 or equivalent.
• At least 1 year of collections experience in a BPO/Contact Centre.
• Able to work rotational shifts, weekends and public holidays as required.
• Clear credit and criminal record check.
• Computer literate and able to use standard office software.
• Strong written and verbal communication skills.

Responsibilities

• Handle inbound and outbound customer calls with professionalism and courtesy.
• Follow campaign guidelines, scripts and systems to resolve enquiries.
• Provide timely responses to customer requests and document interactions.
• Work towards KPIs and participate in training and coaching.

Skills

Empathy

Communication

Active listening

Education

Grade 12

Tools

CRM systems

Job description

What being part of the Sigma Family means for you

As our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Customer Service Advisors. Before delving into the details of this role, let us explain why joining us at Sigma is a fantastic opportunity.

Who are the Sigma Family?

At Sigma, we stand out and were acknowledged in May 2023 by the Sunday Times as one of the Best Places to Work - voted by our people.

Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.

What being a part of the Sigma Family means for you!

• Career development and opportunities to apply for internal promotions following your probationary period.
• Monthly, Quarterly and Annual awards with marvelous prizes.
• Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.
• Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.
• Medical Insurance - Covers doctor visits, optometrist appointments and dental assistance are available at a minimal monthly contribution. Our funeral cover, group life cover is free from the Sigma Family to you.
• Transportation Benefits - Accommodate making your traveling journey to work easier with the amazing shuttle services that we offer our employees.
• Join communities and collaborate with your colleagues on our internal Social Media platform.
• The opportunity to be a part of an equal, diverse, and inclusive workplace – all amazing people are welcome in the Sigma Family.

A bit more about the Opportunity...

What Your Day-to-Day will Look Like:

You’ll be working from offices based in Southern Suburbs, Cape Town. This campaign deals with inbound & outbound collections as well as various back-office pieces and general enquiries. Alongside, the successful applicant will be required to respond to all incoming and outbound calls in a professional, courteous, and friendly manner using the relevant campaign guidelines, scripts and systems.

With frequent calls, the pace is quick, ensuring a dynamic day assisting numerous people daily. Full training and ongoing coaching are provided throughout your career. While prior knowledge is not expected, you will need to have a willingness to learn and a drive to excel. If you possess these qualities, you are going to thrive here!

Requirements:

• Minimum passed Grade 12 / Equivalent
• Minimum of 1 year collections experience as an advisor within the BPO/ Contact Centre Industry
• Must be available to work rotational shifts, weekends, and public holidays in line with client requirement
• Clear Credit and criminal record check
• Computer literate
• Effective written and verbal communication skills
• Experience working in a contact centre is essential

What amazing People will bring to the role

What Amazing People Will Bring to the Role:

You are someone who is dedicated to providing outstanding customer service. Your commitment to your role shines through as you genuinely enjoy assisting people with their concerns, possessing excellent listening, communication, and empathy skills. Confidently, you engage with individuals to address customer inquiries and conflicts. Adapting to change comes naturally to you, comfortable both in independent work and team settings. Striving towards KPIs, you welcome feedback and maintain a positive outlook. You excel under pressure, diligently tracking your targets in a fast-paced work environment.

Supporting our future people.

If you need any assistance or adjustments at any point during recruitment, feel free to let us know.