Sales Representative - BPO

Sigma Connected Group; Cape Town; On-site; ZAR 167,000 - 234,000; Full time

Benefits offered by this job

Medical insurance

Group life & funeral cover

Transport shuttle

Awards programmes

Tree in Sigma Forest

Employee assistance program (EAP)

Job summary

Sigma Connected Group in Cape Town is seeking an energetic Sales Advisor to join our dynamic team. You will handle inbound and outbound sales, respond to customer enquiries, and provide high-quality service to clients across multiple industries.

Join a company recognised as a great place to work, with learning opportunities, awards, and supportive benefits. A fast-paced environment with training and ongoing coaching awaits you.

Qualifications

• Minimum of 1 year sales experience in a BPO environment serving UK clients.
• Excellent verbal communication skills with clear articulation.
• Pass Grade 12 (Matric) — proof required.
• Clear credit and criminal record.
• Strong sales drive with a passion for achieving targets.
• High level of attention to detail.
• Ability to work independently as well as collaborate within a team.

Responsibilities

• Handle inbound and outbound sales calls in a professional manner.
• Assist with back-office tasks and customer enquiries.
• Maintain adherence to campaign guidelines and scripts.
• Work towards team targets in a fast-paced environment.

Skills

Verbal communication

Empathy & listening

Target orientation

Team collaboration

Independent work

Education

Grade 12 (Matric)

Job description

As our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Sales Advisors. Before delving into the details of this role, let us explain why joining us at Sigma is a fantastic opportunity.

Who are the Sigma Family?

At Sigma, we stand out and were acknowledged in May 2023 by the Sunday Times as one of the Best Places to Work - voted by our people.

Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.

What being a part of the Sigma Family means for you!

Career development and opportunities to apply for internal promotions following your probationary period.

Monthly, Quarterly and Annual awards with marvelous prizes.

Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

Medical Insurance – Covers doctor visits, optometrist appointments and dental assistance which are available at a minimal monthly contribution. Our funeral cover, group life cover is free from the Sigma Family to you.

Transportation Benefits – Accommodate making your traveling journey to work easier with the amazing shuttle services that we offer our employees.

Join communities and collaborate with your colleagues on our internal Social Media platform.

The opportunity to be a part of an equal, diverse, and inclusive workplace – all amazing people are welcome in the Sigma Family.

What Your Day-to-Day Will Look Like

You’ll be working from offices based in Southern Suburbs, Cape Town. This campaign deals with inbound & outbound sales as well as various back-office pieces and general enquiries. Alongside, the successful applicant will be required to respond to all incoming and outbound calls in a professional, courteous, and friendly manner using the relevant campaign guidelines, scripts and systems.

With frequent calls, the pace is quick, ensuring a dynamic day assisting numerous people daily. You will work towards team goals and have a comfortable office setup, connecting with your team during shifts.

Full training and ongoing coaching are provided throughout your career. While prior knowledge is not expected, you will need to have a willingness to learn and a drive to excel. If you possess these qualities, you are going to thrive here!

What Amazing People Will Bring To The Role

You are someone who is dedicated to providing outstanding customer service. Your commitment to your role shines through as you genuinely enjoy assisting people with their concerns, possessing excellent listening, communication, and empathy skills. Confidently, you engage with individuals to address customer inquiries and conflicts. Adapting to change comes naturally to you, comfortable both in independent work and team settings. Striving towards KPIs, you welcome feedback and maintain a positive outlook. You excel under pressure, diligently tracking your targets in a fast-paced work environment.

Requirements

• Minimum of 1 year sales experience in a BPO environment serving UK clients (essential)
• Excellent verbal communication skills with clear articulation
• Must have passed Grade 12 (Matric) — proof required
• Clear credit and criminal record
• Strong sales drive with a passion for achieving targets
• High level of attention to detail
• Ability to work independently as well as collaborate effectively within a team

With frequent calls, the pace is quick, ensuring a dynamic day assisting numerous people daily. You will work towards team goals and have a comfortable office setup at home, virtually connected with your team during shifts.

Full training and ongoing coaching are provided throughout your career. While prior knowledge is not expected, you will need to have a willingness to learn and a drive to excel. If you possess these qualities, you are going to thrive here!

Supporting our future people.

If you need any assistance or adjustments at any point during recruitment, feel free to let us know.