BPO & Call Centre Sales Specialist

SMD Technologies; Gauteng; On-site; ZAR 280,000 - 420,000; Full time

Job summary

SMD Technologies is a fast-growing retail and wholesale distributor of technology, electronics, workplace, and lifestyle products in South Africa. We seek a proactive B2B Sales Specialist to grow presence in the BPO, call centre, collections and customer-service sectors.

You will identify opportunities, prospect new clients, and build a strong sales pipeline, with emphasis on new accounts and repeat business. Travel to client sites will be required as part of developing relationships.

Qualifications

• 2–3 years of experience in B2B sales, business development or similar environment.
• Experience selling technology, electronics, workplace solutions or related products advantageous.
• Experience working with BPOs, call centres, collections or large corporate clients advantageous.

Responsibilities

• Identify and prospect for new B2B clients within the BPO, call centre, collections and customer-service sectors (SaaS).
• Build and maintain a strong pipeline of prospective clients and sales opportunities.
• Research target organisations and identify procurement decision-makers.
• Conduct cold calling, email outreach, networking and other proactive business-development activities.
• Arrange and attend client meetings and site visits to identify business opportunities.
• Develop relationships with decision-makers and key stakeholders within prospective accounts.

Skills

Cold calling

Networking

Relationship building

Negotiation

Presentation

Self-motivation

Education

Grade 12 / Matric

Sales/Marketing/Business Management degree (advantageous)

Tools

Microsoft Office

CRM software

Job description

About the Company

SMD Technologies is a fast-growing retail and wholesale distribution business supplying a wide range of technology, electronics, workplace and lifestyle products to businesses and organisations across South Africa.

Job Purpose

We are looking for a proactive and target-driven B2B Sales Specialist to develop and grow SMD Technologies’ presence within the BPO, call centre, collections and customer-service sectors.

The successful candidate will be responsible for identifying new business opportunities, prospecting for potential clients, establishing relationships with key decision-makers and developing a strong sales pipeline. The role will involve actively getting into the market, meeting prospective clients and identifying opportunities to supply SMD’s broad range of products.

This is a new-business and client-farming role, rather than a traditional account-management or KAM position. The successful candidate will be expected to actively prospect, open new accounts, develop relationships and identify opportunities for repeat business.

Key Responsibilities:

• Identify and prospect for new B2B clients within the BPO, call centre, collections and customer-service sectors.
• Build and maintain a strong pipeline of prospective clients and sales opportunities.
• Research target organisations and identify relevant procurement, IT, operations and business decision-makers.
• Conduct cold calling, email outreach, networking and other proactive business-development activities.
• Arrange and attend client meetings and site visits to identify business opportunities.
• Develop relationships with decision-makers and key stakeholders within prospective accounts.
• Identify client requirements and recommend suitable SMD products and solutions.
• Promote products including headsets, computers, monitors, peripherals, furniture and other workplace technology solutions.
• Prepare and present suitable product proposals and quotations in conjunction with the relevant internal teams.
• Follow up on opportunities and maintain regular contact with prospective and newly acquired clients.
• Develop newly acquired clients into long-term, repeat customers.
• Identify opportunities to cross-sell and expand SMD’s product offering within client organisations.
• Keep accurate records of prospects, meetings, opportunities and sales activities on the relevant systems.
• Work closely with internal sales administration and order-processing teams to ensure a smooth handover of confirmed business.
• Achieve agreed sales targets and business-development KPIs.
• Stay informed about market trends, competitors and opportunities within the BPO and contact centre industry.
• Attend industry events, networking opportunities and client meetings when required.
• Perform other sales-related and ad hoc duties as required.

Requirements:

• Grade 12 / Matric.
• Relevant tertiary qualification in Sales, Marketing, Business Management or a related field will be advantageous.
• Minimum 2–3 years’ experience in B2B sales, business development or a similar sales environment.
• Proven experience in new-business development and prospecting.
• Experience selling technology, electronics, workplace solutions or related products will be advantageous.
• Experience working with BPOs, call centres, collections businesses or large corporate clients will be advantageous.
• Strong cold-calling, networking and relationship-building skills.
• Excellent communication, negotiation and presentation skills.
• Strong business acumen and the ability to identify commercial opportunities.
• Target-driven, self-motivated and comfortable working independently.
• Strong computer literacy, including Microsoft Office.
• Valid driver’s licence and willingness to travel for client meetings and site visits.

*SMD Technologies is an equal opportunity employer and is committed to the principles of employment equity. In accordance with the Company’s Employment Equity Plan and the requirements of the Employment Equity Act, preference may be given to suitably qualified candidates from designated groups. Applications from persons with disabilities are encouraged.*