Boutique Luxury Hotel General Manager

Headhunters (South Africa); Graaff-Reinet; Presencial; ZAR 1.400.000 - 2.000.000; Jornada completa

Descripción de la vacante

Headhunters (South Africa) is seeking an experienced senior hotel leader to drive day-to-day operations across all departments and deliver a premium guest experience in a boutique luxury property.

The role requires 7-10 years of hospitality experience with at least 3 years in a senior management position, and a strong track record in high-end properties. Flexibility in hours and a commitment to excellence are essential.

Formación

• Bachelor's degree or diploma in Hospitality Management or related field.
• 7-10 years of hospitality experience with at least 3 years in a senior management role (Hotel Manager, Operations Manager, or equivalent).
• Strong track record in boutique, luxury, or high-end properties.
• Familiarity with property management systems (e.g., Opera, Micros, or similar PMS/POS).
• Ability to work flexible hours, including evenings, weekends, and holidays.

Responsabilidades

• Provide day-to-day leadership across all operational departments to ensure seamless hotel operations.
• Guide HODs in setting and achieving departmental goals aligned with the overall business strategy.
• Ensure service standards, guest care, and operational procedures are implemented consistently across all departments.
• Monitor daily operations, anticipate potential issues, and ensure proactive problem-solving to uphold guest satisfaction.
• Serve as Acting General Manager in the absence of the Managing Director.
• Comply with all applicable South African hospitality and labour laws.
• Ensure all staff are trained on, and adhere to, health and safety practices.
• Safeguard confidential guest and staff information in line with privacy regulations.

Conocimientos

Leadership

Guest service excellence

Budgeting & financial oversight

Staff development

Strategic planning

Educación

Bachelor's degree or diploma in Hospitality Management

Herramientas

Opera PMS

Micros PMS

Descripción del empleo

Headhunters (South Africa) is seeking an experienced senior hotel leader to drive day-to-day operations across all departments and deliver a premium guest experience in a boutique luxury property.

The role requires 7-10 years of hospitality experience with at least 3 years in a senior management position, and a strong track record in high-end properties. Flexibility in hours and a commitment to excellence are essential.