Booking & Service Specialist — Contact Centre Agent

Bed King; KwaZulu-Natal; On-site; ZAR 144,000 - 192,000; Full time

Job summary

The Woodford Group is seeking a proactive Contact Centre Agent in KwaZulu-Natal to deliver outstanding customer service and drive sales through effective telesales. You will handle inquiries, bookings, and complaints with professionalism, ensuring accurate data entry and timely responses.

Join a fast-paced team that values innovation and collaboration, with opportunities to grow your career while meeting individual and team targets in a mobility-focused company.

Qualifications

• Minimum matric/Grade 12 certificate.
• Prior contact centre or customer service experience preferred, hospitality/logistics/car rental industries a plus.
• Excellent verbal and written communication skills with customers.
• Computer literacy and familiarity with CRM systems.

Responsibilities

• Handle inbound calls and emails for bookings, inquiries and complaints.
• Conduct telesales to drive bookings and revenue growth.
• Process bookings and data entry accurately.
• Provide accurate information on vehicle availability, pricing and promotions.
• Resolve customer concerns promptly and professionally.
• Collaborate with internal teams to ensure smooth service delivery.

Skills

Client focus

Persuasion

Results-driven

Attention to detail

Calm under pressure

Adaptability

Organized

Education

Matric/Grade 12

Post-matric qualification

Tools

CRM systems

Job description

The Woodford Group is seeking a proactive Contact Centre Agent in KwaZulu-Natal to deliver outstanding customer service and drive sales through effective telesales. You will handle inquiries, bookings, and complaints with professionalism, ensuring accurate data entry and timely responses.

Join a fast-paced team that values innovation and collaboration, with opportunities to grow your career while meeting individual and team targets in a mobility-focused company.