Booking & Scheduling Specialist

Clean Queens; Johannesburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Clean Queens in Johannesburg is seeking a Booking Assistant to manage customer bookings from initial enquiry through confirmation and completion. You will coordinate schedules and ensure a seamless booking experience with a strong focus on accuracy and professionalism.

You will be the first point of contact for customers, liaising with cleaning teams and using booking systems, email and messaging tools to keep everyone informed.

Qualifications

• Organisation & attention to detail required.
• Excellent communication and customer service.
• Problem-solving and ability to work under pressure.
• Comfort using computers and online booking systems.
• Proficient with email, WhatsApp and MS Office/Google Workspace.

Responsibilities

• Customer bookings from enquiry to confirmation.
• Scheduling and coordination of cleaning teams.
• Maintain high levels of customer service.
• Administrative accuracy and documentation.
• Communicate with cleaning teams and stakeholders.

Skills

Organisation

Communication

Customer service

Problem-solving

Computer literacy

Tools

Microsoft Office/Google Workspace

Email/WhatsApp

Online booking systems

Job description

Clean Queens in Johannesburg is seeking a Booking Assistant to manage customer bookings from initial enquiry through confirmation and completion. You will coordinate schedules and ensure a seamless booking experience with a strong focus on accuracy and professionalism.

You will be the first point of contact for customers, liaising with cleaning teams and using booking systems, email and messaging tools to keep everyone informed.