Bilingual Cruise Spa Front Desk Specialist

Crew Life at Sea; Cape Town; On-site; ZAR 325,000 - 541,000; Full time

Job summary

Crew Life at Sea is seeking a professional Spa Receptionist to join our cruise ship spa team. You will welcome guests, manage bookings, promote treatments, and ensure a smooth, welcoming experience aboard.

Responsibilities include handling payments, maintaining records, and supporting daily administrative duties in a fast-paced, multicultural environment while upholding onboard health and guest-service standards.

Qualifications

• Demonstrated cruise ship spa experience.
• Previous spa reception, hospitality, or customer service experience.
• Fluency in English and Portuguese.
• Excellent communication and interpersonal skills.
• Professional, well-groomed appearance.
• Strong organisational and administrative skills.
• Confident handling bookings, payments, and guest enquiries.

Responsibilities

• Welcome and assist guests in a friendly and professional manner.
• Manage spa appointments, bookings, cancellations, and schedules.
• Promote spa treatments, services, and products to guests.
• Handle payments and maintain accurate records.
• Answer guest enquiries and provide information about spa services.
• Maintain a clean, organised, and professional reception area.
• Support the spa team with daily administrative duties.
• Deliver excellent customer service in a busy, multicultural environment.
• Assist with achieving spa sales and service targets.
• Follow all onboard health, safety, and guest-service standards.

Skills

Cruise spa experience

Customer service

English fluency

Portuguese fluency

Communication

Organisational skills

Hospitality experience

Professional appearance

Job description

Crew Life at Sea is seeking a professional Spa Receptionist to join our cruise ship spa team. You will welcome guests, manage bookings, promote treatments, and ensure a smooth, welcoming experience aboard.

Responsibilities include handling payments, maintaining records, and supporting daily administrative duties in a fast-paced, multicultural environment while upholding onboard health and guest-service standards.