BI & Insights Manager: Strategy, Analytics & Impact

Concentrix; Durban; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Concentrix in Durban, KwaZulu-Natal, seeks a commercially minded Manager, Business Intelligence & Insights to lead our BI and Insights team. You will translate complex data into actionable recommendations that improve customer experience, operations, and business results.

You will steer a proactive insights function, develop dashboards, and partner with senior stakeholders to drive measurable improvements across the organization.

Qualifications

• Minimum 5 years’ progressive experience in business intelligence, analytics, insights or a related field, including 1–2 years in a leadership role.
• Proven experience leading and developing analytical or insights teams.
• Strong communication, storytelling and stakeholder management skills, including the ability to influence senior leaders and explain complex findings to non-technical audiences.

Responsibilities

• Develop the BI and Insights roadmap, aligning analytical initiatives with business priorities and commercial objectives.
• Lead root cause analysis, trend analysis, forecasting and performance diagnostics to identify opportunities to improve productivity, quality, customer experience and financial performance.
• Guide the development of dashboards, KPI frameworks and automated reporting solutions using Power BI, SQL, Excel and Power Query.
• Coach and mentor BI and Insights professionals, build analytical capability and establish best practices that promote quality, innovation and accountability.
• Partner with Operations, Quality, Training, Workforce Management, Finance and client stakeholders to translate findings into clear recommendations and drive informed decisions.
• Improve data quality, reporting efficiency and dashboard adoption while exploring automation, AI and emerging analytics technologies.

Skills

Power BI

SQL

Excel

Power Query

Data visualization

Leadership

Stakeholder management

Lean Six Sigma

Tools

Power BI

SQL

Excel

Job description

Concentrix in Durban, KwaZulu-Natal, seeks a commercially minded Manager, Business Intelligence & Insights to lead our BI and Insights team. You will translate complex data into actionable recommendations that improve customer experience, operations, and business results.

You will steer a proactive insights function, develop dashboards, and partner with senior stakeholders to drive measurable improvements across the organization.