BI & Insights Leader: Strategy, Impact & Growth

Concentrix South Africa (Pty) Ltd; Durban; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Concentrix South Africa (Pty) Ltd in Durban is seeking a seasoned Manager, Business Intelligence & Insights to lead the BI & Insights function. You will drive the strategy, guide a team of BI professionals and partner with senior stakeholders to transform data into actionable recommendations that improve CX, operations and financial results.

You will shape dashboards, KPI frameworks and reporting solutions, and foster a proactive insights culture across a large-scale contact centre environment.

Qualifications

• Minimum 5 years in business intelligence, analytics or insights, including leadership experience
• Proven ability to lead and develop analytical teams
• Strong proficiency in BI tools and data visualization
• Experience translating data into actionable business recommendations
• Ability to influence senior leaders and communicate complex findings

Responsibilities

• Develop BI & Insights roadmap aligned with commercial objectives
• Lead root cause and trend analyses to improve productivity, quality, CX and financial performance
• Oversee dashboards and KPI frameworks; drive automated reporting using Power BI, SQL, Excel, Power Query
• Coach and mentor BI/Insights professionals; build analytical capability and best practices
• Translate findings into clear recommendations for Operations, Finance and client stakeholders
• Drive continuous improvement; explore automation, AI and low-code/no-code analytics opportunities

Skills

BI leadership

Stakeholder management

Power BI

SQL

Excel

Power Query

Data visualization

Forecasting

Root cause analysis

Communication

Lean Six Sigma / DMAIC

Python

R

AI / ML awareness

Data architecture

Automation

Tools

Power BI

SQL

Excel

Power Query

Job description

Concentrix South Africa (Pty) Ltd in Durban is seeking a seasoned Manager, Business Intelligence & Insights to lead the BI & Insights function. You will drive the strategy, guide a team of BI professionals and partner with senior stakeholders to transform data into actionable recommendations that improve CX, operations and financial results.

You will shape dashboards, KPI frameworks and reporting solutions, and foster a proactive insights culture across a large-scale contact centre environment.