Banquet Services Lead for 5★ Events

Craven Cottage CC; Sandton; On-site; ZAR 167,400 - 279,000; Full time

Job summary

Craven Cottage CC in Sandton is seeking an experienced Head Waiter to lead banqueting operations. This role requires supervising events, delivering exceptional service, and ensuring team coordination. The candidate should have at least 2 years in a similar role within a 5* hotel environment.

Responsibilities include enhancing guest experiences through personalized service, monitoring service quality and guest satisfaction. Excellent communication skills and a hospitality-related qualification are required.

Qualifications

• At least 2 years’ experience in a Head waiter capacity in a 5* star hotel.
• Experience in hotel banqueting or conferencing environment preferred.
• Friendly, professional disposition and strong desire to provide excellent service.

Responsibilities

• Supervise banquet and event service operations.
• Lead the banqueting service team during events.
• Deliver exceptional guest service and maintain hospitality standards.
• Coordinate effectively with kitchen and event teams.
• Process payments and maintain billing accuracy.

Skills

Strong leadership and team supervision skills

Excellent communication and interpersonal skills

Ability to multitask in a fast-paced environment

Knowledge of cocktails and wines

Proficiency in Microsoft Office

Attention to detail

Education

Hospitality related qualification

Job description

Craven Cottage CC in Sandton is seeking an experienced Head Waiter to lead banqueting operations. This role requires supervising events, delivering exceptional service, and ensuring team coordination. The candidate should have at least 2 years in a similar role within a 5* hotel environment.

Responsibilities include enhancing guest experiences through personalized service, monitoring service quality and guest satisfaction. Excellent communication skills and a hospitality-related qualification are required.