Banqueting Head Waiter

Craven Cottage CC; Sandton; On-site; ZAR 167,400 - 279,000; Full time

Job summary

Craven Cottage CC in Sandton is seeking an experienced Head Waiter to lead banqueting operations. This role requires supervising events, delivering exceptional service, and ensuring team coordination. The candidate should have at least 2 years in a similar role within a 5* hotel environment.

Responsibilities include enhancing guest experiences through personalized service, monitoring service quality and guest satisfaction. Excellent communication skills and a hospitality-related qualification are required.

Qualifications

• At least 2 years’ experience in a Head waiter capacity in a 5* star hotel.
• Experience in hotel banqueting or conferencing environment preferred.
• Friendly, professional disposition and strong desire to provide excellent service.

Responsibilities

• Supervise banquet and event service operations.
• Lead the banqueting service team during events.
• Deliver exceptional guest service and maintain hospitality standards.
• Coordinate effectively with kitchen and event teams.
• Process payments and maintain billing accuracy.

Skills

Strong leadership and team supervision skills

Excellent communication and interpersonal skills

Ability to multitask in a fast-paced environment

Knowledge of cocktails and wines

Proficiency in Microsoft Office

Attention to detail

Education

Hospitality related qualification

Job description

Duties

• Supervise and coordinate banquet and event service operations
• Lead and support the banqueting service team during events
• Deliver exceptional guest service and maintain 5* hospitality standards
• Brief staff before events regarding service requirements and event details
• Monitor service quality, presentation, and guest satisfaction
• Handle guest requests and resolve service issues professionally
• Ensure banquet venues are clean, organized, and properly prepared
• Coordinate effectively with kitchen, bar, and event teams
• Maintain compliance with hygiene, health, and safety standards
• Assist with stock control, equipment handling, and operational reporting
• Provide a warm and welcoming experience to guests, ensuring their satisfaction and comfort
• Receive guests in a friendly and welcoming manner
• Receive meal orders and serve food and beverages to guests
• Ensure cleanliness of dining areas, including setting and clearing tables
• Provide menu recommendations and answer guests' questions about food and beverages
• Assist with any other guest needs to enhance their dining experience
• Follow health and safety regulations, including food handling guidelines
• Work closely with kitchen and bar staff to ensure smooth service
• Collaborate with other staff to ensure smooth operations and a positive guest experience.
• Cash handling: Process payments and maintain accuracy in billing.
• Enhance the guest experience by providing a personalized service ensuring memorable guest
• Upsell menu options and make recommendations with confidence to enhance guests' experience.
• Adhere to all health, safety, and service regulations protocols.
• Perform other duties and tasks as operationally required.

Requirements

• Hospitality related qualification advantageous
• At least 2 years’ experience in a Head waiter capacity working in a 5* star hotel environment
• Experience working in a hotel banqueting / conferencing environment preferable
• Strong leadership and team supervision skills
• Ability to motivate and lead a team
• Experience in menu and food pairing.
• Knowledge of cocktails, wines, and other alcoholic beverages is advantageous.
• Well-groomed and professional disposition
• Be well versed in the English language essential (additional languages are a plus).
• Friendly, approachable, and professional with a positive, friendly attitude and strong desire to provide excellent service.
• Ability to manage conflict and challenging situations with respect and diplomacy
• Ability to multitask and to work long hours on your feet within a fast-paced pressurized environment
• Excellent communication and interpersonal skills.
• Strong attention to detail and efficiency pertaining to area of responsibility.
• Flexibility to work on weekends, public holidays, evenings and as per operational requirements.
• Proficiency in Microsoft Office and F&B operating systems