Banking Solutions Advisor — Digital & Customer Growth

FirstRand Bank Limited; Margate; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Dynamic team

Challenging environment

Growth opportunities

Brand ambassador impact

Job summary

FirstRand Bank Limited is seeking a customer-centric professional to deliver exceptional service and tailor financial solutions. You will engage clients, understand needs, and guide them toward digital and self-service channels, ensuring compliance with applicable policies and procedures.

The role emphasizes accurate execution, empathy, and a proactive approach to account support and cross-selling opportunities in a dynamic banking environment.

Qualifications

• Minimum qualification: Grade 12 / NQF Level 4.
• 1–3 years in customer-facing environments or client support within financial services.
• Preferred: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS.

Responsibilities

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer needs.
• Explain processes and requirements clearly to customers.

Skills

Communication

Relationship-building

Digital guidance

Sales mindset

Attention to detail

Regulatory awareness

Education

Grade 12/NQF4

NQF5 banking certificate

Job description

FirstRand Bank Limited is seeking a customer-centric professional to deliver exceptional service and tailor financial solutions. You will engage clients, understand needs, and guide them toward digital and self-service channels, ensuring compliance with applicable policies and procedures.

The role emphasizes accurate execution, empathy, and a proactive approach to account support and cross-selling opportunities in a dynamic banking environment.