Banking Solutions Advisor - Customer Focus & Digital Channels

RMB; Pinetown; On-site; ZAR 180,000 - 240,000; Full time

Job summary

FNB POP invites a Universal Advisor to join a busy branch in Pinetown. You will engage customers, offer suitable banking solutions, and promote digital channels to improve self-service adoption.

The role requires a Grade 12/NQF4 with 1–3 years in customer-facing financial services, strong ethics, and a client-focused mindset. Apply now to join a collaborative, compliant team in a fast-paced environment.

Qualifications

• Strong understanding of FAIS, TCF and regulatory requirements.
• Proven ability to meet sales, service and customer experience targets.
• Must be able to work in a high-volume branch environment.

Responsibilities

• Engage customers and provide banking solutions that meet needs.
• Educate customers on digital channels and self-service options.
• Process transactions accurately and maintain records in line with governance.
• Identify leads and referrals and follow up within agreed timelines.

Skills

FAIS knowledge

TCF compliance

Sales experience

Customer service

Excellent communication

Education

Grade 12/NQF4

Job description

FNB POP invites a Universal Advisor to join a busy branch in Pinetown. You will engage customers, offer suitable banking solutions, and promote digital channels to improve self-service adoption.

The role requires a Grade 12/NQF4 with 1–3 years in customer-facing financial services, strong ethics, and a client-focused mindset. Apply now to join a collaborative, compliant team in a fast-paced environment.