Banking Sales & Service Consultant — Client Advisor

Absa Group; Vredenburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Absa Group is seeking a Consultant: Sales and Service (FAIS) for Vredenburg. You will provide needs-based sales and service across retail banking products, delivering an excellent customer experience while meeting sales targets and complying with FAIS, TCF and risk governance requirements.

You will handle end-to-end customer needs with minimal handovers, support digital channels, manage branch devices, and uphold Absa’s service standards in a professional retail banking environment.

Qualifications

• Provide needs-based sales and service across retail banking products.
• Explain product features, benefits and risks clearly.
• Maintain up-to-date regulatory training and CPD hours.

Responsibilities

• Deliver efficient customer service with minimal handovers.
• Champion digital and self-service adoption.
• Manage customer flow, hosting and queue redirection.
• Perform financial needs analyses.
• Achieve sales and cross-sell targets.
• Ensure FAIS compliance and proper record-keeping.

Skills

Customer service

Sales advisory

Cross-selling

Risk governance

Education

National Diploma/Advanced Certificate in Business, Commerce and Management Studies

National Senior Certificate (Matric)

Job description

Absa Group is seeking a Consultant: Sales and Service (FAIS) for Vredenburg. You will provide needs-based sales and service across retail banking products, delivering an excellent customer experience while meeting sales targets and complying with FAIS, TCF and risk governance requirements.

You will handle end-to-end customer needs with minimal handovers, support digital channels, manage branch devices, and uphold Absa’s service standards in a professional retail banking environment.