Consultant: Sales and Service (FAIS)

1001 Absa Bank; Vredenburg; On-site; ZAR 220,000 - 300,000; Full time

Job summary

Absa Bank seeks a branch-focused sales and service professional to deliver needs-based banking solutions while maintaining excellent customer experience. You will meet sales targets, comply with FAIS, TCF, and risk governance, and support end-to-end customer journeys across internal and light external channels.

You will manage ongoing client relationships, contribute to portfolio value, and operate across diverse branch formats with a focus on compliance and service excellence.

Qualifications

• Needs-based sales and service across retail banking products.
• Knowledge of FAIS licensing, RE requirements and TCF principles.
• Ability to build and manage long-term customer relationships.

Responsibilities

• Deliver efficient customer service with minimal handovers.
• Champion digital and self-service adoption to reduce assisted transactions.
• Manage branch customer flow, hosting, and queue redirection.
• Support administrative processes in select branches and maintain branch standards.

Skills

Sales

Customer service

Compliance

Education

National Diploma/Advanced Certificate in Business, Commerce & Management Studies

Job description

Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Belonging at Absa Absa is committed to creating an inclusive workplace where everyone can thrive. We are an equal opportunity employer and welcome applications from suitably qualified individuals from diverse backgrounds. In support of our Diversity, Equity, Inclusion and Belonging (DEIB) commitments and Employment Equity objectives, preference may be given to candidates from underrepresented designated groups, including persons with disabilities. We encourage applicants who may require reasonable accommodation during the recruitment process to let us know so that appropriate support can be provided.

Job Summary

To provide needs-based sales and service across retail banking products, delivering an excellent customer experience while meeting sales targets and complying with the FAIS Act, Treating Customers Fairly (TCF), and risk governance requirements. Provide integrated sales and service across internal and light external channels, handling customer needs end‑to‑end with minimal handovers. Manages ongoing customer relationships and portfolio value.

Job Description

Key Focus Areas Deliver efficient customer service and resolve queries with minimal handovers. Champion digital and self-service adoption to reduce assisted transactions. Manage customer flow, hosting, and queue redirection. Operate flexibly across diverse branch formats and customer segments. Perform simplex sales and generate leads for advisory teams. Ensure compliance, risk management, and governance standards. Support DHA/MVNO administrative processes in select branches. Manage branch devices to ensure functionality, uptime, and customer convenience. Contribute to a professional, welcoming, and service-focused environment. Uphold brand standards and operational discipline.

Accountabilities

• Sales & Advice Conduct customer financial needs analyses Offer appropriate banking and/or insurance solutions (e.g. lending, transactional, savings, credit, risk products) Explain product features, benefits, risks, and costs clearly Achieve individual sales and cross-sell targets
• FAIS & Compliance Operate within FAIS licensing, RE requirements, and supervision (where applicable) Maintain up-to-date product knowledge, CPD hours, and regulatory training Ensure proper record-keeping and advice documentation Apply TCF principles at all times
• Customer Relationship Management Build long-term customer relationships Proactively manage customer portfolios Handle escalated service issues and complaints Deliver a consistently exceptional in-branch customer experience by proactively welcoming, guiding, and supporting customers Promote efficient service, alternative banking channels, Uphold Absa’s service standards, image, and brand in a safe, professional, and well‑managed branch environment.
• Operational Excellence Ensure accurate capturing of sales, applications, and documentation Identify and elevate operational, conduct, and compliance risks

Education

National Diplomas and Advanced Certificates: Business, Commerce and Management Studies, National Senior Certificate/ Matric (Grade 12)

About Absa

At Absa, our story is not a single narrative. It’s thousands of individual journeys unfolding across Africa and beyond. From colleagues serving customers in local communities to teams shaping financial solutions across borders, Absa is built on people who bring their lived experiences, ambitions and perspectives into the workplace every day. Whether you’re starting your career, a seasoned leader or somewhere in between, your contribution is seen, valued and connected to something bigger. Our presence across Africa – which spans personal and business banking, corporate and investment banking, wealth and investment management, and insurance – exists because of the people who show up in their roles with purpose. Across Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda and Zambia, our colleagues are shaping what Absa becomes in each market. Beyond the continent, teams in global offices and a technology hub support and extend the stories that prove that African talent can lead, influence and innovate on the global stage. At Absa, your story matters because progress is driven by human experience, not hierarchy. When people are enabled to bring their whole selves to work, they don’t just build careers. They help shape the future of Africa’s financial services landscape.