Banking Inbound/Outbound Support & Telemarketing Agent

Capitec Bank Limited; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Capitec Bank Limited in Century City, Cape Town, is seeking energetic, self-motivated individuals for a Customer Service Agent role. You will assist on inbound and outbound campaigns, provide administrative service to clients, and promote Capitec products telephonically.

The position requires 2–3 years contact centre experience, Grade 12, strong communication and computer skills, and willingness to work shifts including weekends.

Qualifications

• Grade 12 or equivalent required.
• Experience in call centres or customer service is preferred.
• Basic understanding of banking products and services.

Responsibilities

• Assist on inbound and outbound campaigns.
• Provide administrative service and support to clients.
• Attend to enquiries and complaints relating to accounts and card transactions.
• Support clients using Capitec Internet Banking and Mobile Banking.
• Deliver excellent customer service to attract and retain clients.
• Market Capitec Bank products telephonically.

Skills

Communications Skills

MS Word

MS Excel

MS Outlook

Telephonic / Call skills

Attention to Detail

Selling Skills

Delivery Contributor

Disagree and Commit

Curiosity & Learning

Education

Grade 12 National Certificate / Vocational

Tools

MS Word

MS Excel

MS Outlook

Job description

Capitec Bank Limited in Century City, Cape Town, is seeking energetic, self-motivated individuals for a Customer Service Agent role. You will assist on inbound and outbound campaigns, provide administrative service to clients, and promote Capitec products telephonically.

The position requires 2–3 years contact centre experience, Grade 12, strong communication and computer skills, and willingness to work shifts including weekends.