Inbound Call Centre Agent - Banking (3-month contract)

Isilumko Staffing; Sandton; On-site; ZAR 167,400 - 223,200; Part time

Benefits offered by this job

Basic salary and incentives

Job summary

Isilumko Staffing is seeking an experienced Customer Service / Inbound Call Centre Agent for a 3-month contract in Sandton. The ideal candidate will have at least 2 years of experience in banking or financial services customer care.

Key responsibilities include attending to customer credit card queries, resolving issues efficiently, and overcoming client objections. This role involves working rotation shifts, including Saturdays and public holidays. A clear credit and criminal record is essential.

Qualifications

• Minimum 2 years' experience in banking/financial services customer care.
• Clear credit and criminal record required.
• Willingness to work shifts including weekends and public holidays.

Responsibilities

• Attend to customer credit card queries.
• Resolve queries promptly.
• Overcome client objections.
• Work towards reaching target goals.

Skills

Communication

Negotiation

Objection handling

Customer service

Relationship building

Education

Matric

BCOM - Banking / Finance / Accounting / Auditing / Investments / Economics

Job description

Overview

Our banking client is looking for an experienced Customer Service / Inbound Call Centre Agent to join their team in Sandton on a 3-month contract.

Qualifications and experience

• Matric


• No less than 2 years' experience within banking / financial services customer care / inbound call centre


• BCOM - Banking / Finance / Accounting / Auditing / Investments / Economics


• Clear credit record


• Clear criminal record


• Willing to work rotation shifts (8am - 5pm / 9am - 6pm / 10am - 7 pm). Alternate on Saturdays / Public holidays


• Basic and incentive

Skills

• Communication


• Negotiation


• Objection handling


• Customer service


• Relationship building

Key performance areas

• Attend to customer credit card queries


• Resolve queries in a timeous manner


• Overcome client objections


• Work towards reaching target