Pipeline - Agent: Cross Skill (Century City)

Capitec Bank Ltd; Cape Town; Sur place; ZAR 180 000 - 240 000; Plein temps

Résumé du poste

Capitec Bank Limited in Century City, Cape Town, is seeking energetic, self-motivated individuals for a Customer Service Agent role. You will assist on inbound and outbound campaigns, provide administrative service to clients, and promote Capitec products telephonically.

The position requires 2–3 years contact centre experience, Grade 12, strong communication and computer skills, and willingness to work shifts including weekends.

Qualifications

• Grade 12 or equivalent required.
• Experience in call centres or customer service is preferred.
• Basic understanding of banking products and services.

Responsabilités

• Assist on inbound and outbound campaigns.
• Provide administrative service and support to clients.
• Attend to enquiries and complaints relating to accounts and card transactions.
• Support clients using Capitec Internet Banking and Mobile Banking.
• Deliver excellent customer service to attract and retain clients.
• Market Capitec Bank products telephonically.

Connaissances

Communications Skills

MS Word

MS Excel

MS Outlook

Telephonic / Call skills

Attention to Detail

Selling Skills

Delivery Contributor

Disagree and Commit

Curiosity & Learning

Formation

Grade 12 National Certificate / Vocational

Outils

MS Word

MS Excel

MS Outlook

Description du poste

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Pipeline - Agent: Cross Skill (Century City)

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

Purpose Statement

• To assist on various Inbound and Outbound campaigns
• To provide administrative service and support to Capitec Bank’s clients; utilizing product knowledge to attend to enquiries and complaints relating to account information and card transactions.
• To provide support to all clients making use of Capitec Bank’s Internet Banking and Mobile Banking services.
• To maximise delivery of service in different areas
• Market Capitec Bank products telephonically
• Deliver excellent customer services to attract and retain clients.

Location: Century City

Experience

Min:

• 2-3 years inbound or outbound contact centre experience
• Customer service and Telemarketing experience

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Knowledge

Min:

• Call centre processes and procedures
• Customer care and service protocol
• Basic operational and product knowledge
• Inbound and outbound campaigns
  

Skills

• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Telephonic / Call skills
• Attention to Detail
• Selling Skills
• Earn and extend trust (Delivery Contributor)
• Have courage, disagree and commit (Delivery Contributor)
• Curious and continuously learns (Delivery Contributor)
• Plan, deliver and raise the bar (Delivery Contributor)
• Act, learn and adapt (Delivery Contributor)
• Build one Capitec team (Delivery Contributor)

Conditions of Employment

• Willing and able to work shifts, including weekends
• Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/003695/06