Banking Call Centre Specialist - Service & Support

Fresher Jobs Hub; Johannesburg; On-site; ZAR 150,000 - 250,000; Full time

Job summary

A leading South African bank is seeking energetic, self-motivated individuals for a call center position in Johannesburg. The role requires providing telephonic support while ensuring compliance with policies and procedures. Applicants should have at least 1 year of service call center experience and communicate effectively. The ideal candidate has a Grade 12 certificate and experience in the banking sector. Regular shifts or weekends may be required.

Qualifications

• 1 year+ service call centre experience required.
• Ability to communicate clearly and succinctly, strong enunciation and pronunciation.
• Knowledge of client service principles and practices.

Responsibilities

• Provide telephonic support to clients across the Business Bank product range.
• Ensure adherence to policies, processes, and procedures.

Skills

Communications Skills

Computer Literacy (MS Word, MS Excel, MS Outlook)

Interpersonal & Relationship management Skills

Attention to Detail

Analytical Skills

Education

Grade 12 National Certificate / Vocational

Job description

A leading South African bank is seeking energetic, self-motivated individuals for a call center position in Johannesburg. The role requires providing telephonic support while ensuring compliance with policies and procedures. Applicants should have at least 1 year of service call center experience and communicate effectively. The ideal candidate has a Grade 12 certificate and experience in the banking sector. Regular shifts or weekends may be required.