Banking Call Centre Agent Criminology Forensic Grad

Firstrand Limited; Johannesburg; Presencial; ZAR 201.000 - 312.000; Jornada completa

Descripción de la vacante

Firstrand Limited in Johannesburg seeks a Call Centre Agent with a Criminology or Forensic Science background and at least 18 months of banking call centre experience. You will handle customer interactions, capture information accurately, and follow banking procedures with professionalism.

The role requires strong communication, attention to detail, and the ability to work under pressure in a regulated environment. Weekend/public holiday shifts may be required and confidentiality is essential.

Formación

• BA Degree in Criminology or Forensic Science.
• Minimum 18 months’ call centre experience within the banking industry.
• Banking call centre experience is essential.
• Must be a South African-born citizen.
• Ability and willingness to work shifts, including weekends and public holidays where required.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.

Responsabilidades

• Handle inbound and/or outbound customer calls professionally and courteously.
• Respond to customer enquiries and provide accurate information and assistance.
• Accurately capture, update, and maintain customer information and call records.
• Handle sensitive, confidential, and financial information responsibly.
• Assist customers with banking-related queries in accordance with established procedures.
• Identify and elevate unusual, suspicious, or potentially fraudulent activity where applicable.
• Escalate complex or sensitive matters to the relevant department or supervisor.
• Follow banking policies, procedures, compliance requirements, and call centre protocols.
• Maintain strict confidentiality when dealing with customer and financial information.
• Meet required service levels, productivity targets, and quality standards.
• Maintain a high level of professionalism and customer service at all times.
• Work effectively under pressure in a high-volume call centre environment.
• Collaborate with colleagues and management to resolve customer queries efficiently.
• Perform any additional duties reasonably required by management.

Conocimientos

Excellent communication

Active listening

Customer service orientation

Problem-solving

Attention to detail

Professionalism and integrity

Confidentiality and discretion

Teamwork and collaboration

Time management

Ability to work under pressure

Educación

BA Degree in Criminology

BA Degree in Forensic Science

Descripción del empleo

Firstrand Limited in Johannesburg seeks a Call Centre Agent with a Criminology or Forensic Science background and at least 18 months of banking call centre experience. You will handle customer interactions, capture information accurately, and follow banking procedures with professionalism.

The role requires strong communication, attention to detail, and the ability to work under pressure in a regulated environment. Weekend/public holiday shifts may be required and confidentiality is essential.