Personal & Private Banking Specialist — One-Call Expert

Standard Bank Group; Parys; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Standard Bank Group is seeking a banking professional to handle demand from Personal, Prestige and Private Banking clients, covering a range of banking matters from product questions to account activities. You will assess demand accurately and aim to resolve in a one-and-done manner, ensuring client experience aligns with product and FAIS requirements.

The role works within the Personal & Private Banking segment, and requires 3–4 years of sales and service experience in banking, ideally with

Qualifications

• 3–4 years sales and service experience in banking.
• Experience in branch banking or contact centre environments with good understanding of bank processes, policies and products.
• FAIS knowledge or supervision requirements if not yet current.

Responsibilities

• Handle demand from Personal, Prestige and Private Banking clients for banking matters.
• Assess demand accurately and act in a one-and-done manner to meet client experience, product and legislative (FAIS) requirements.

Skills

Client Coverage

Personal & Private Banking

Sales & Service

Job description

Standard Bank Group is seeking a banking professional to handle demand from Personal, Prestige and Private Banking clients, covering a range of banking matters from product questions to account activities. You will assess demand accurately and aim to resolve in a one-and-done manner, ensuring client experience aligns with product and FAIS requirements.

The role works within the Personal & Private Banking segment, and requires 3–4 years of sales and service experience in banking, ideally with