Bank DC Team Leader

Discovery Limited; Johannesburg; On-site; ZAR 360,000 - 480,000; Full time

Job summary

Discovery Limited, through Discovery Connect, in Johannesburg, seeks a Team Leader to guide a telesales team to meet targets. You will mentor 11–13 agents, drive performance and ensure adherence to the company’s code of conduct.

Key duties include coaching, conducting interviews and role plays, QA of calls, and handling escalated queries, with a focus on open communication and a positive sales culture. You will develop staff through performance discussions and development plans.

Qualifications

• 4 years outbound/inbound experience – essential.
• 3 years Team Leader/leadership experience.
• Computer literate - MS Office, especially Excel – essential.
• Regulatory Exam and FAIS credits.
• BCOMM or related degree will be advantageous.

Responsibilities

• Leading and managing a team of 11 – 13 telesales agents.
• Performance Management, coaching and developing team.
• Drive staff to achieve required targets and is accountability for teams overall sales targets.
• Assessment of consultants calls - QA.
• Assisting with interviews & Role plays.
• Dealing with escalated queries.
• Ensuring open communication and engagement to all.
• Adherence to internal policies.
• Inspire, motivate and support team.

Skills

Leadership skills

Communication

Problem solving

Teamwork

Attention to detail

Education

FAIS credits

Business degree

Tools

MS Office

Excel

Job description

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Business Unit: DCM Distribution

Function: Banking

Date: 21 Oct 2026

About Discovery Connect

People increasingly want to transact faster, on their terms, in fluid, and dynamic ways. Discovery Connect facilitates this need as a direct sales channel, leveraging the best of technology with the best in people. We are often a client’s first impression of Discovery so we must have the best Discovery ambassadors in our team. At the forefront of client acquisition methodology, Discovery Connect continues to be one of the fastest-growing divisions in the group. Representing all product lines (including Discovery Bank) there is an opportunity for forward thinkers, innovators, and people who thrive on complexity in a growing business.

Job Description

The successful candidate will be expected to lead, manage and mentor a team of Telesales consultants to reach required targets consistently. A teamk Leader is also required to facilitate any necessary course of action to achieve this purpose from all direct and indirect reports.

Sales team leaders are also required to orient new sales staff and focus on improving the job performance and sales of existing staff. Sales team leaders may also delegate tasks to sales staff that they are grooming and/or developing. Team leaders are also required to assign tasks to the team members with the best skills for the job and guide staff members to ensure the work is done well. All non adherence and poor performance must be dealth with in line with the companys code of conduct.

Key purpose

To lead, manage and mentor a team of Telesales consultants to reach required targets and ensure that staff participate in the rewards and recognition progamme. The Team Leader must also ensure that staff have a development plan , this should be part of the performance discussions

The successful candidate will be expected, but not limited to perform the following key outputs:

• Leading and managing a team of 11 – 13 telesales agents
• Performance Management, coaching and developing team.
• Drive staff to achieve required targets and is accountability for teams overall sales targets
• Assessment of consultants calls - QA.
• Assisting with interviews & Role plays.
• Dealing with escalated queries.
• Ensuring open communication and engagement to all.
• Adherence to internal policies.
• Inspire, motivate and support team.

Personal attributes and skills

• Excellent communication skills
• Quality Focused
• Attention to detail
• Strong Leadership skills
• Problem solving skills
• Ability to handle complex and challenging situations
• Ability to work within a team and drive the correct culture

Qualification & Experience

• 4 years outbound/ Inbound experience – essential
• 3 years Team Leader/leadership experience
• Computer literate - MS Office, especially Excel – essential
• Regulatory Exam and NQF 5 FAIS credits
• BCOMM or related degree will be advantageous

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.