Bank Branch Client Experience Liaison

Standard Bank of South Africa Limited; Knysna; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Standard Bank of South Africa Limited in Knysna seeks a Customer Liaison Officer to manage branch reception, identify client needs and direct customers to the right banker.

You will support client service and banking hall activity, log leads, handle enquiries and help maintain a professional, compliant branch environment.

The role requires a National Certificate or equivalent (NQF5) and 1–2 years in a front-line banking or customer service setting.

Qualifications

• National Certificate or equivalent NQF 5 qualification in banking, financial services, administration, client service, business management or related discipline.
• 1 to 2 years’ experience in a branch banking, client service, administration or customer-facing environment.
• Experience handling client enquiries, query resolution and client flow within a structured service environment.

Responsibilities

• Welcome clients into the branch, identify their needs, record client information accurately and direct them to the appropriate banker, department or service area.
• Monitor the reception area and banking hall, intervene with unhappy or irate clients as required, and support a professional and positive client experience.
• Facilitate the resolution of client service requests, including card collections, PIN issues, EAP limits, beneficiaries and general banking enquiries.
• Identify migration and cross-sell opportunities during client engagements and ensure all leads are logged correctly in the presence of the client.
• Record and update history notes and service requests accurately to support effective query resolution and maintain a reliable client database.
• Maintain branch presentation standards, promotional displays, information pamphlets, stationery requirements and relevant security document handovers in line with branch procedures.

Skills

Customer service

Reception

Client flow

Record keeping

Risk & compliance

Team working

Education

NQF5 banking/administration

Job description

Standard Bank of South Africa Limited in Knysna seeks a Customer Liaison Officer to manage branch reception, identify client needs and direct customers to the right banker.

You will support client service and banking hall activity, log leads, handle enquiries and help maintain a professional, compliant branch environment.

The role requires a National Certificate or equivalent (NQF5) and 1–2 years in a front-line banking or customer service setting.