Branch Team Leader

Standard Bank Group; Cape Town; On-site; ZAR 520,000 - 820,000; Full time

Job summary

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, offering career-enhancing opportunities and the chance to work with talented professionals. This branch-based leadership role oversees the Point of Representation within Personal and Private Banking, focusing on sales, service, risk management and operational excellence.

You will lead a frontline team to deliver a client-centric banking experience, drive revenue growth, ensure

Qualifications

• Diploma or FAIS-recognised qualification in banking or related field.
• FAIS Representative status.
• 3–4 years frontline banking experience with sales, service delivery and client engagement.

Responsibilities

• Lead and manage a team to deliver sales, service and client experience objectives while building a high-performance culture.
• Drive branch financial performance by identifying opportunities to grow revenue, deepen client relationships and increase product uptake.
• Oversee daily branch operations, including cash handling, security, transactions and process adherence, to ensure efficiency and control.
• Monitor, manage and mitigate risk by ensuring compliance with regulatory, audit and internal policy requirements.
• Analyse branch performance data, identify gaps and implement improvements across people, processes and systems to meet customer demand.

Skills

Leadership

Sales focus

Risk & Compliance

Client engagement

Team coaching

Analytical thinking

Education

Diploma or Advanced Certificate (NQF6 FAIS recognised qualification) in Banking, Finance, Business Management or related field

Tools

Banking operations knowledge

Cash handling

Regulatory compliance

Job description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

This is a branch-based leadership role responsible for overseeing the effective functioning of a Point of Representation (POR) within Personal and Private Banking. The role focuses on driving sales and service performance, ensuring operational excellence, maintaining strong risk and compliance standards, and leading a high-performing frontline team to deliver a consistent and client‑centric banking experience.

Key Responsibilities

• Lead and manage a team to deliver sales, service and client experience objectives while building a high-performance culture
• Drive branch financial performance by identifying opportunities to grow revenue, deepen client relationships and increase product uptake
• Oversee daily branch operations, including cash handling, security, transactions and process adherence, to ensure efficiency and control
• Monitor, manage and mitigate risk by ensuring compliance with regulatory, audit and internal policy requirements
• Analyse branch performance data, identify gaps and implement improvements across people, processes and systems to meet customer demand

Qualifications

• Diploma or Advanced Certificate (NQF6 FAIS recognised qualification) in Banking, Finance, Business Management or a related field
• FAIS Representative status

Minimum Experience

• 3 to 4 years’ experience in a frontline banking environment, with strong exposure to sales, service delivery and client engagement
• Proven experience leading or coordinating a frontline team to deliver on sales, service, operational and client experience objectives
• Experience managing team performance, coaching and development, while supporting people processes in partnership with Human Capital
• Strong working knowledge of branch operations, risk controls, compliance requirements, cash handling and banking processes

Behavioural Competencies

• Adopting Practical Approaches, Following Procedures and Producing Output
• Articulating Information, Convincing People and Understanding People
• Challenging Ideas, Exploring Possibilities and Generating Ideas
• Directing People and Making Decisions
• Providing Insights

Technical Competencies

• Application and Submission Verification,
• Customer Acceptance and Review
• Banking Process and Procedures
• Customer Understanding
• Product Knowledge