AV Technical Support Engineer — Training & Field Support

Technological Innovations Group (TIG); Johannesburg; On-site; ZAR 360,000 - 600,000; Full time

Benefits offered by this job

Fringe benefits

Competitive salary

Job summary

Technological Innovations Group (TIG) in South Africa is seeking a Technical Support Engineer to back the regional sales teams, collaborate with business developers, and deliver hands-on Crestron product support.

You will configure, troubleshoot, and program Crestron devices, assist with installations, produce knowledge bases and training sessions, and liaise with engineering to resolve complex issues, while traveling as needed.

Qualifications

• Minimum 5 years in AV programming and support.
• Diploma or higher as stated above.
• AVIXA certification is advantageous.
• Fluent in English and Afrikaans.
• Resident of South Africa, Johannesburg area.
• Experience with Crestron or similar systems.
• Basic networking knowledge.

Responsibilities

• Provide expert technical support and troubleshooting for Crestron products to customers, dealers, and partners.
• Diagnose and resolve hardware, software, and network issues in Crestron systems and AV solutions.
• Assist with installation guidance, system configuration, and programming for Crestron devices.
• Collaborate with sales, engineering, and product teams to handle complex inquiries.
• Develop and maintain documentation, knowledge bases, and technical guides.
• Conduct product training sessions, CTI Training, Workshops, and webinars.
• Monitor support tickets and feedback to identify recurring issues and propose improvements.
• Stay updated with Crestron technologies, releases and industry trends.
• Support pre-sales with expert advice on product capabilities and solutions.
• Participate in field support for complex deployments when required.

Skills

Audio-Visual programming

Crestron programming

English

Afrikaans

Travel willingness

C#

Video conferencing platforms

Excel

Communication skills

Education

National Diploma, Diploma in Information Technology, or Diploma in Computer Systems Engineering

Tools

AVIXA

Video conferencing tools

C#

Job description

Technological Innovations Group (TIG) in South Africa is seeking a Technical Support Engineer to back the regional sales teams, collaborate with business developers, and deliver hands-on Crestron product support.

You will configure, troubleshoot, and program Crestron devices, assist with installations, produce knowledge bases and training sessions, and liaise with engineering to resolve complex issues, while traveling as needed.