Automotive Warranty Claims Specialist

Advius (Pty) Ltd; eMalahleni; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Advius (Pty) Ltd in Witbank is seeking a meticulous Warranty Clerk to join its service department. You will prepare, submit and track warranty, goodwill, and service-plan claims across several OEM brands, ensuring timely payment and compliance with manufacturer requirements.

The role requires at least 2 years' experience in a franchised motor dealership, strong Excel/Outlook skills, and the ability to collaborate with service advisors and technicians to gather accurate fault descriptions and

Qualifications

• At least 2 years' experience as a Warranty Clerk or Warranty Administrator in a franchised motor dealership.
• Working knowledge of manufacturer warranty claim systems and dealer management systems (e.g. Autoline, Kerridge, Evolve or similar).
• Good understanding of job cards, labour operation codes and parts numbering.
• Proficiency in Microsoft Excel and Outlook.

Responsibilities

• Prepare and submit warranty, goodwill, service-plan and maintenance-plan claims on the relevant manufacturer (OEM) systems within the required timeframes.
• Check job cards, technician reports, labour times, part numbers and causal-part information for accuracy and completeness before submission.
• Work with service advisors, technicians and the workshop foreman to get correct fault descriptions, diagnostic reports and supporting documents.
• Follow up on rejected, queried and outstanding claims and resubmit corrected claims promptly.
• Reconcile warranty claims against manufacturer credits and payments, and keep the warranty debtors account up to date.
• Manage the retention, labelling, storage and return of warranty parts according to manufacturer requirements.
• Keep accurate electronic and physical warranty records, ready for manufacturer and internal audits.
• Process recall and campaign work and track its completion.
• Prepare regular warranty reports, including claims submitted, outstanding, rejected and paid, for the Service Manager.
• Keep up to date with manufacturer warranty policies, procedures and system changes.

Skills

Attention to detail

Organisational skills

Communication skills

Record-keeping

Deadline-driven

Tools

Autoline

Kerridge

Evolve

Excel

Outlook

Job description

Advius (Pty) Ltd in Witbank is seeking a meticulous Warranty Clerk to join its service department. You will prepare, submit and track warranty, goodwill, and service-plan claims across several OEM brands, ensuring timely payment and compliance with manufacturer requirements.

The role requires at least 2 years' experience in a franchised motor dealership, strong Excel/Outlook skills, and the ability to collaborate with service advisors and technicians to gather accurate fault descriptions and