Auto Service Manager - Lead High-Performance Workshop

Motus GWM; Roodepoort; On-site; ZAR 520,000 - 760,000; Full time

Job summary

Motus GWM Roodepoort is seeking a Service Manager to lead a busy service department, ensuring high-quality service and strong customer satisfaction. You will mentor staff, manage repairs by qualified technicians, and drive budget performance.

Key responsibilities include budgeting, invoicing accuracy, labour efficiency, and implementing corrective actions to improve KPI targets. Leadership and hands-on management are essential for success in this role.

Qualifications

• Must have a minimum of Grade 12.
• Managerial experience in a Service Department essential.
• Preference will be given to candidate with Service Technician Qualification.
• Must have Renault/MG training experience.
• Must have a valid driver’s license.
• Must have a clear Criminal Record.
• Must have Leadership and Time Management skills.
• 5+years’ Experience as a Service Manager.

Responsibilities

• Drive the achievement of productivity, efficiency and customer service level index goals and objectives.
• Manage a profitable workshop against budget, including analyzing workshop performance data e.g. productivity of technical staff, labour rates, efficiency of workshop, expense monitoring and control etc.
• Manage escalated workshop (technical) problems accordingly, including: Escalation of technical/ product related issues to OEMs.
• Ensuring continuous support and guidance to technical staff throughout technical problem-solving stages.
• Ensuring future corrective action plans to address various technical problems are implemented.
• Ensure accurate workshop capacity planning according to productive and available staff is done.
• Control (WIP) work in progress on all vehicles in the workshop daily to maintain an acceptable level, and manage end-to-end throughput, maintaining awareness of the status of all vehicles.
• Achieve industry leading standards of customer care, process efficiency and cost control.
• Exceed all targets and labour sales objectives through efficient workshop operations management.
• Ensure efficient equipment and asset control, and administration processes.
• Ensure the highest level of customer satisfaction, service level achievement, and customer retention.
• Responsible for the annual budget of Service Department.
• Manage risk (financial and non–financial) within department.
• Ensure compliance with OEM and business policies and processes, as well as adherence to relevant workshop operating procedures and practices.
• Maintain good housekeeping within department, including ensuring compliance to OEMs CI guidelines within the department.
• Manage and improve environmental, health and safety standards.
• Conduct departmental meetings and general aftersales meetings to ensure effective communication.
• Manage training of all service staff.
• Lead, manage, attract, retain, appraise and develop staff.

Skills

People management

Communication

Financial acumen

Problem solving

Leadership

Customer service

Education

Grade 12

Service Technician Qualification

Renault/MG training

Job description

Motus GWM Roodepoort is seeking a Service Manager to lead a busy service department, ensuring high-quality service and strong customer satisfaction. You will mentor staff, manage repairs by qualified technicians, and drive budget performance.

Key responsibilities include budgeting, invoicing accuracy, labour efficiency, and implementing corrective actions to improve KPI targets. Leadership and hands-on management are essential for success in this role.