Auto Claims Field Assessor — Drive Impact

Sanlam Limited; Cape Town; On-site; ZAR 420,000 - 560,000; Full time

Job summary

MiWay is seeking a field assessor to evaluate damaged vehicles, identify required repairs, and estimate costs and timeframes for settlements. This role supports claims handling by mitigating vehicle spend, generating reports, and discussing damage with clients and insurers.

Required are Grade 12, VDQ qualification, and workshop/motor industry exposure, with 2–4 years of relevant experience. Strong communication and negotiation skills are essential.

Qualifications

• Grade 12 / SAQA Accredited Equivalent (Essential)
• VDQ Qualification (Preferred)
• Mechanical Engineering / Panel beating N2/ N3 level (Advantageous)
• Workshop / Motor Industry experience is advantageous
• Strong communication and negotiation abilities

Responsibilities

• Carry out operational tasks by following established processes.
• Make fair, honest, accurate cost related decisions through the vehicle claim life cycle.
• Accurate quantification, identification and validation of vehicles.
• Provide a quality service to customers and resolve complex queries.
• Build and manage relationships with service providers and customers.
• Contribute to continuous improvements and efficient workload handling.
• Develop technical skills through training and knowledge sharing.

Skills

Vehicle damage assessment

Customer service

Negotiation

Analytical thinking

Communication skills

Education

Grade 12 / SAQA Accredited Equivalent

VDQ Qualification

Mechanical Engineering / Panel beating N2/N3

Job description

MiWay is seeking a field assessor to evaluate damaged vehicles, identify required repairs, and estimate costs and timeframes for settlements. This role supports claims handling by mitigating vehicle spend, generating reports, and discussing damage with clients and insurers.

Required are Grade 12, VDQ qualification, and workshop/motor industry exposure, with 2–4 years of relevant experience. Strong communication and negotiation skills are essential.