Authentication & Validation Specialist

DigiCert; Wes-Kaap; Hybrid; ZAR 240,000 - 420,000; Full time

Benefits offered by this job

Competitive compensation

Generous paid time off

Family-friendly leave policies

Health and wellness support

Pension and life insurance

Employee assistance program

Education assistance

LinkedIn Learning access

Referral bonus program

Travel insurance

Job summary

DigiCert is seeking an Associate Authentication Analyst to join our team. You will engage with external customers and internal stakeholders, execute the validation process per internal docs, and analyze test-data to confirm validation criteria are met. This role aligns with US business hours and requires strong communication skills.

Responsibilities include reviewing forms, coordinating validation testing, and maintaining records while learning product features to better confer with management.

Qualifications

• 2+ years of customer service experience.
• Excellent written and verbal communication skills.
• Detail-oriented with a high degree of curiosity and ability to learn independently.

Responsibilities

• Review incoming application forms and submit to DigiCert's technical department.
• Engage with external customers and internal stakeholders via phone, live chat, video calls and email.
• Research customer organizations and verify contact details online.
• Identify, document and alert managers of customer-call trends.
• Execute DigiCert's validation process according to internal documentation.
• Analyze validation test-data to determine whether systems or processes have met validation criteria.
• Coordinate implementation or scheduling of validation testing with affected departments.

Skills

Customer service

Communication skills

Detail oriented

Independent work

Learning aptitude

Risk assessment

Education

Tertiary qualification

Job description

DigiCert is seeking an Associate Authentication Analyst to join our team. You will engage with external customers and internal stakeholders, execute the validation process per internal docs, and analyze test-data to confirm validation criteria are met. This role aligns with US business hours and requires strong communication skills.

Responsibilities include reviewing forms, coordinating validation testing, and maintaining records while learning product features to better confer with management.