Associate Authentication Analyst

DigiCert; Wes-Kaap; Hybrid; ZAR 240,000 - 420,000; Full time

Benefits offered by this job

Competitive compensation

Generous paid time off

Family-friendly leave policies

Health and wellness support

Pension and life insurance

Employee assistance program

Education assistance

LinkedIn Learning access

Referral bonus program

Travel insurance

Job summary

DigiCert is seeking an Associate Authentication Analyst to join our team. You will engage with external customers and internal stakeholders, execute the validation process per internal docs, and analyze test-data to confirm validation criteria are met. This role aligns with US business hours and requires strong communication skills.

Responsibilities include reviewing forms, coordinating validation testing, and maintaining records while learning product features to better confer with management.

Qualifications

• 2+ years of customer service experience.
• Excellent written and verbal communication skills.
• Detail-oriented with a high degree of curiosity and ability to learn independently.

Responsibilities

• Review incoming application forms and submit to DigiCert's technical department.
• Engage with external customers and internal stakeholders via phone, live chat, video calls and email.
• Research customer organizations and verify contact details online.
• Identify, document and alert managers of customer-call trends.
• Execute DigiCert's validation process according to internal documentation.
• Analyze validation test-data to determine whether systems or processes have met validation criteria.
• Coordinate implementation or scheduling of validation testing with affected departments.

Skills

Customer service

Communication skills

Detail oriented

Independent work

Learning aptitude

Risk assessment

Education

Tertiary qualification

Job description

DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future atwww.digicert.com

Job summary

We are in the market for an Associate Authentication Analyst to join our team. As Associate Authentication Analyst you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert's validation process according to internal documentation, and analyze validation test-data to determine whether systems or processes have met validation criteria. This role is aligned to US business hours.

What you will do

• Review incoming application forms, validate and submit to DigiCert's technical department
• Engage with external customers and internal stakeholders via phone, live chat, video calls and email
• Research customer organizations and verify contact details online
• Identify, document and alert managers of customer-call trends
• Execute DigiCert's validation process according to our internal documentation
• Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems
• Coordinate the implementation or scheduling of validation testing with affected departments and team members
• Learn product features and gather customer requirements to confer with management
• Determine validation objectives and standards with internal managers
• Create, populate, or maintain databases for tracking validation activities, test results, or validated systems
• Process incoming and outgoing mail

What you will have

• 2+ year's experience in a customer service or similar role
• Tertiary qualification (advantageous)
• Proven track-record in evaluating and mitigating risk
• Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently
• Excellent written and verbal communication skills
• Competitive compensation and comprehensive benefits package
• Generous paid time off, including holidays andadditionalleave options
• Family-friendly leave policies, including maternity, paternity, and other supportive leave programs
• Health and wellness support, including medical cover (where applicable)
• Pension, life insurance, and income protection benefits (location dependent)
• Employee Assistance Program with 24/7 confidential support for employees and their families
• Educationassistanceand professional development opportunities
• Access to LinkedIn Learning and continuous learning resources
• Employee referral bonus program andadditionalcompanyperksand discounts
• Business travel insurance and global employee support programs

To protect candidate information and maintain a secure hiring process, all applications must be submitted through our careers portal. Resumes or CVs sent directly via email will not be reviewed or considered.