Audience Engagement Lead

EXL; Cape Town; On-site; ZAR 420,000 - 540,000; Full time

Job summary

EXL is seeking an Engagement Lead to bring two target audiences together in a better relationship, aligning the organization's mission and expectations.

The role involves understanding audience perspectives, developing engagement plans, and collaborating with cross-functional teams to drive initiatives that enhance experiences for members, applicants or clients. Travel and client-facing time are common aspects of the role.

Qualifications

• The statements describe roles and responsibilities rather than specific requirements.

Responsibilities

• Bring two target audiences together in a better relationship.
• Improve client relationships, reduce churn, and potentially upsell services.
• Influence the experience of the target audience.
• Understand the perspective, wants, needs and priorities of the target audience to improve interaction with the organization.
• Develop engagement plans and potentially manage service delivery, budgets or projects.
• Handle billing or invoicing and work with HR on employee engagement programs.
• Identify potential partners and educate the audience.
• Utilize tools to improve provider-audience relationships and collaborate with cross-functional teams.
• Analyze data to determine effective audience engagement techniques and areas for improvement.
• Travel off-site and maintain substantial client-facing or candidate-facing time.

Job description

EXL is seeking an Engagement Lead to bring two target audiences together in a better relationship, aligning the organization's mission and expectations.

The role involves understanding audience perspectives, developing engagement plans, and collaborating with cross-functional teams to drive initiatives that enhance experiences for members, applicants or clients. Travel and client-facing time are common aspects of the role.