ATM TEAM LEADER

Fidelity Services Group; Durban; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Fidelity Services Group invites applications for a supervisor role at our Witbank Branch to support the Operations Manager in the Cash in Transit division, ensuring CIT operations follow procedures and schedules. The role requires PSIRA Grade C, CIT certificate, firearm competency, and strong computer literacy, with at least 3 years in security and willingness to work irregular hours.

Applicants should have a clear criminal record and be able to work under pressure, with a valid driver's license

Qualifications

• Clear Criminal record.
• PSIRA accredited with a minimum Grade C qualification.
• Cash In Transit (CIT) certificate.
• Firearm competency – with a minimum handgun (for business purposes) qualification.
• Computer literate (compulsory).
• At least 3 years’ experience in security industry or similar role (Advantageous at FSG).
• CIT management/ supervisory experience is advantageous.
• Valid driver’s license is an advantage.
• Own transport is advantageous.
• Able to work under pressure.
• Prepared to work irregular hours.
• Clear disciplinary record.

Responsibilities

• ATM investigations
• Missed loads feedback
• Daily update I r o balancing
• Daily update on SLA checks - alarm testing etc
• Daily updates/ follow ups on both SLA breach and canister breaches
• Tracking of shortages per custodiam
• Scheduling of refreshed training for custodian
• Downloading of all FLM footage and performing spot checks
• ATM equipment checks/report
• Error feedback on all ATM's (SOL/ SPARK/ Capitec)
• Timekeeping on all Nedbank and Capitec Dedicated Vehicles
• All ATM Billing
• Ensuring Takeover swaps/ Balancing is arranged prior to Custodian going to leave
• Ensuring Auditor is assisting when Swaps/ Balances are done for Sol/Lesaka/Capitec/ Spark

Skills

PSIRA Grade C

CIT certificate

Firearm competency

Computer literate

Security management experience

Valid driver’s license

Own transport

Able to work under pressure

Irregular hours

Clear Criminal record

Security industry experience

CIT supervisory experience

Job description

Reporting to the Branch Manageress

The above position is vacant at our Witbank Branch. The overall purpose of this position is to assist the Operations Manager within the Cash in Transit division and ensure that Cash in Transit (CIT) operations are conducted according to planned procedures and schedules.

• Clear Criminal record
• PSIRA accredited with a minimum Grade C qualification
• Cash In Transit (CIT) certificate
• Firearm competency – with a minimum handgun (for business purposes) qualification
• Computer literate (compulsory)
• At least 3 years’ experience in security industry or similar role (Advantageous at FSG)
• CIT management/ supervisory experience is advantageous
• Valid driver’s license is an advantage
• Own transport is advantageous
• Able to work under pressure
• Prepared to work irregular hours
• Clear disciplinary record

FCS

Reporting to the Branch Manageress

The above position is vacant at our Witbank Branch. The overall purpose of this position is to assist the Operations Manager within the Cash in Transit division and ensure that Cash in Transit (CIT) operations are conducted according to planned procedures and schedules.

Minimum Requirements

• Clear Criminal record
• PSIRA accredited with a minimum Grade C qualification
• Cash In Transit (CIT) certificate
• Firearm competency – with a minimum handgun (for business purposes) qualification
• Computer literate (compulsory)
• At least 3 years’ experience in security industry or similar role (Advantageous at FSG)
• CIT management/ supervisory experience is advantageous
• Valid driver’s license is an advantage
• Own transport is advantageous
• Able to work under pressure
• Prepared to work irregular hours
• Clear disciplinary record

Key Performance Areas (not Totally Inclusive)

• ATM investigations
• Missed loads feedback
• Daily update I r o balancing
• Daily update on SLA checks - alarm testing etc
• Daily updates/ follow ups on both SLA breach and canister breaches
• Tracking of shortages per custodiam
• Scheduling of refreshed training for custodian
• Downloading of all FLM footage and performing spot checks
• ATM equipment checks/report
• Error feedback on all ATM's (SOL/ SPARK/ Capitec)
• Timekeeping on all Nedbank and Capitec Dedicated Vehicles
• All ATM Billing
• Ensuring Takeover swaps/ Balancing is arranged prior to Custodian going to leave
• Ensuring Auditor is assisting when Swaps/ Balances are done for Sol/Lesaka/Capitec/ Spark

Other Personality Attributes And Core Competencies

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be assertive
• Pay attention to detail
• Customer service and relations
• Quality Assurance
• Planning and organising skills
• Alertness

We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.