ATM Co-ordinator

Fidelity Services Group; Gauteng; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Fidelity Security Group in Gauteng seeks an Operations Clerk to manage reconciliation processes and daily balance activities for ATMs and cash orders. You will liaise with branches, resolve issues in real time, and maintain meticulous logs and reporting.

Responsibilities include daily monitoring of the I-Cash system, daily balance verification, and processing claims while supporting with CPC activations. Strong admin skills and clear communication are essential.

Qualifications

• Must understand the reconciliation process.
• Proficient in MS Excel, Word and Outlook.
• Able to coordinate and manage branch supervisors.
• Strong administrative discipline and ability to meet daily deadlines.
• Good interpersonal skills across roles from tellers to client management.

Responsibilities

• Communicate and follow up on instructions to allocated branches for monthly cash orders, packing schedules and redeposits.
• Liaise with branches to resolve real-time issues on cash orders, transfers, packing schedules and ATM loads.
• Daily monitoring from I-Cash system and review of branch capturing.
• Act as intermediary between client and branch for instructions and day-to-day business.
• Balance ATM devices daily and provide accurate feedback on the balancing sheet.
• Process client claims and support CPC activations (stained and burnt notes).
• Report to National Reconciliations Manager on new ATMs rolled out monthly for planning.
• Log and escalate issues from branches to the NR Manager in a timely manner.
• Provide training to branch supervisors/Recon Clerks on the Capitec ATM process.
• Handle operational queries as required.

Skills

Reconciliation process

MS Excel

MS Word

Outlook

Coordinate supervisors

Administrative skills

Deadline-driven

Interpersonal skills

Job description

• Communication of and follow up on instructions to allocated branches with regards to monthly cash orders, packing schedules and re-deposits
• Branch liaison and real-time issue resolution with regards to cash orders, transfers, packing schedules and ATM loads, etc.
• Daily monitoring, pulling from the system (I-Cash) and review of branch capturing.
• Intermediary between client and branch with regards to instructions, issues and normal day to day business
• Balancing on ATM devices on a daily basis.
• Working on a balancing sheet, providing accurate feedback.
• Working on claims received from the client.
• Dealing with CPC Activations (stained and burnt notes)
• Mapping and reporting to National Reconciliations Manager of new ATMs as they are rolled out on monthly basis. This is to enable the client to do proper cash order planning.
• Obtaining an understanding of all reported issues from branches, keeping a log and escalating timeously and accurately to National Reconciliations Manager.
• Provision of training from time to time, to branch supervisors/Recon Clerks on the Capitec ATM process.
• Other related activities as instructed by NR Manager
• Assisting with operational queries.

Job Description

• Communication of and follow up on instructions to allocated branches with regards to monthly cash orders, packing schedules and re-deposits
• Branch liaison and real-time issue resolution with regards to cash orders, transfers, packing schedules and ATM loads, etc.
• Daily monitoring, pulling from the system (I-Cash) and review of branch capturing.
• Intermediary between client and branch with regards to instructions, issues and normal day to day business
• Balancing on ATM devices on a daily basis.
• Working on a balancing sheet, providing accurate feedback.
• Working on claims received from the client.
• Dealing with CPC Activations (stained and burnt notes)
• Mapping and reporting to National Reconciliations Manager of new ATMs as they are rolled out on monthly basis. This is to enable the client to do proper cash order planning.
• Obtaining an understanding of all reported issues from branches, keeping a log and escalating timeously and accurately to National Reconciliations Manager.
• Provision of training from time to time, to branch supervisors/Recon Clerks on the Capitec ATM process.
• Other related activities as instructed by NR Manager
• Assisting with operational queries.

Required Skills

• A proven understanding of the reconciliation process
• Good MS Excel, Word and Outlook skills
• Able to coordinate and manage branch supervisors
• Good administrative skills and discipline
• Be able to manage effectively to work towards daily deadlines
• Good interpersonal skills to deal with positions ranging from branch tellers to client management.

Daily/monthly Reporting

• Daily ops report on float returns per branch – confirming receipt, float balance, cash order check, cash count, cash certificates and redeposits. Submitting daily all branch recons plus float certificates to Capitec.
• With each monthly cash order cycle, monitoring and daily reporting on cash order confirmations received from branches, highlighting issues and short received.
• Keeping a log of issues reported, including cash order issues, ATM technical issues etc.
• Reporting of shortage’s and surpluses on a daily basis.

We reserve the right not to make an appointment to any advertised position.
Whilst preference is given to existing employees at all times and the choice made purely on merit, Historically Disadvantaged Candidates and Disabled Candidates are encouraged and supported in the FSG team.
Fidelity Security Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful. E and OE